Articles tagged: Real Deal,
When an Employee Backtracks on Leaving Her Job, the Owner Finds Himself Overstaffed. What Would You Do?
The Case of The Double or Nothing Dilemma Paris Gems and Gold boasts a 60-year history and a sterling reputation in a well-established suburb of a major city in the South. The store’s custom...
After 2 Clients Divorce, an Owner Must Decide Who Owns the Store Credit
Is it hers? Is it his? Is it theirs? See what jewelers said. Everly Greer had been a regular customer at Richmond Jewelers for as long as Ed Richmond could remember… at least 20 years by his...
When An Unhappy Support Staffer Releases Confidential Pay Rates, A Retailer Is Dumbfounded. What Would You Do?
An unhappy support staffer takes aim at an owner by releasing confidential information. As an office manager, Carrie Hannah was competent. As an employee, she was difficult and inflexible. As...
When a Client Asked to Swap Her Diamond for a CZ, Did This Retailer Do The Right Thing?
When a jeweler acts according to her conscience, she is sued for breach of confidentiality. Tina Keller opened her studio more than 20 years ago. Over a relatively short period of time, the right...
The Case of the Gold (and Diamond) Digger — We Want Your Thoughts
Here's what readers are saying so far. In our latest Real Deal scenario, Tina Keller of TK Creations has created an engagement ring for a young couple, Derrick and Nicole. It's beautiful, albeit...
When a Jeweler’s Store Was Robbed, This Local Competitor Stepped Up to Help
When a jeweler’s store is robbed, a nearby colleague steps up to help. Each year, our December Real Deal tells a story that helps bring to mind the amazing privilege and camaraderie afforded us...
This Big Watch Sale Was Lost in the Final Moment ... How Could It Have Been Saved?
When another client suddenly weighs in on a customer’s purchase decision, the sale is lost. Wilson Matthews & Co. is a well-established and highly regarded full-service jewelry store in a...
The Case of the Opposing Opinion — We Want Your Thoughts
Here's what readers are saying so far. In our latest Real Deal scenario, Jack Matthews of Wilson Matthews & Co. is working with Anne Cahill, the new CEO of a growing tech company...
When a Manager Starts Hiring Family Members, and Those Family Members Start Misbehaving, What's an Owner to Do?
When an empowered manager hires family members and the owner objects, conflict ensues. Alders Jewelers is a third-generation institution in the Southwestern town in which Chuck Alders grew up. As...
The Case of the Reluctant Heir — We Want Your Thoughts
Here's what readers are saying so far. In our latest Real Deal scenario, Chuck Alders, owner of Alders Jewelers, has a dilemma. His longtime general manager, Mike Wolfe, has hired his wife, Cindy,...
When Should This Retailer Give Up on Trying to Match the Price of an Online Diamond?
A retailer goes to great lengths to match an online diamond price, but at what cost? Jeff Lee was barely out of medical school when he and Anna got married, and she had just started her first job as...
The Case of the Flawless Folly — We Want Your Thoughts
Here's what readers are saying so far. In our latest Real Deal scenario, Laura of Forrest Jewelers went out of her way to match an online diamond price. Unfortunately, she found that her...
After an Inexperienced Appraiser Says the (Real) Gemstone He Sold Was Fake, How Can This Store Owner Salvage His Reputation?
A Caribbean jeweler loses an important gemstone sale after a local jeweler tells the client it’s a fake. Jim Selden had been a salesperson at Maxwell & Company Fine Jewelers, a...
The Case of the Inept Inspection — We Want Your Thoughts
Here's what readers are saying so far. In our latest Real Deal scenario, Maxwell & Company Fine Jewelers in the Caribbean makes a big sale only to have the buyer, Robert Levine, return...
When a Pricy Gemstone Breaks in a Designer Ring, Is It Okay to Search Out a Cheaper Replacement?
When a gemstone mounted in a designer’s ring cracks, a store manager takes matters into his own hands. Ed Kleinbeck had been the manager of Ridge Jewelers for what seemed like forever....
Is It Time to Pull the Plug on This Employee Recommended By a Close Friend?
A job candidate appears too good to be true … and it turns out that he is. Should the store owner fire him or give him more time to learn? Life was good at Island Diamonds and Gems. Sheryl...
Is This Diamond Engagement Ring Sale Worth Salvaging?
When a client asks a store to match an online price, the owner and salesperson butt heads. Gina Scotto had been with Cliff Fine Jewelers for over 15 years, and store owners Kyle and Lisa...
Was This Store Security-Conscious ... or Discriminatory?
All five Langstrom Jewelers stores were in nice, upscale parts of town — even the Southwind store. That’s what owner Troy Evans kept telling himself as he drove to the store one Monday...
His Big Exception to His Store's Return Policy Was a Big Mistake
When a jeweler makes an exception to the store’s return policy, it comes back to bite him. How’s he going to get out of this one? Dustin Weber had often heard his dad say that no good deed...
Real Deal: A Troubled Veteran's Assault Rifle Purchase Leaves Her Boss Worried and Confused
A new hire seems perfect, but her recent purchase of an assault rifle and revelations about her mental health history have a store worried Running the business end of Geary & Son Jewelers had...
Real Deal: A Demanding Customer Forces a Jeweler to Consider Splitting a Sale With Their Biggest Rival
Nancy Wright had taken a big risk when she decided to open Golden Art Diamonds and Gems. After 20 years of hard work at the bench in a local repair shop, she chose to follow her heart and use an...
Real Deal: The Case of the Riled Ring Leader
THE CASE OF THE RILED RING LEADER When a business model evolves, it creates upheaval among the ranks. What’s a store owner to do? This article originally appeared...
Real Deal: The Case of the Costly Mistake
THE CASE OF THE COSTLY MISTAKE An in-house jeweler damages a diamond while setting it. The clients leave happy, but how does the store handle the jeweler and shop manager? This...
Real Deal: The Case of the Split-Sale Saga
THE CASE OF THE SPLIT-SALE SAGA A valuable customer asks a store to work with a competitor to create a special wedding-day gift This article originally appeared in...
Real Deal: The Case of the Suspicious Sizing
THE CASE OF THE SUSPICIOUS SIZING A salesman becomes leery of a customer and decides to take matters to the police. This article originally appeared in the July...
Real Deal: The Case of the Careless Courier
THE CASE OF THE CARELESS COURIER A jeweler claims repairs being transported to an outside shop were stolen, but owner Olivia has her suspicions — as well as an angry client looking...
Real Deal: The Case of the Reaching Preacher
A new manager rebuffs a worker’s invitation to a prayer meeting and is shortly after told of a “creepy” dream in which it is implied she is beaten and battered. This article...
Real Deal: The Case of the Inadvertent Bargain
THE CASE OF THE INADVERTENT BARGAIN A valued customer leaves with a diamond more valuable than the one purchased. When the store discovers the discrepancy, it creates an awkward...
Real Deal: The Case of the Abuse Ruse
A vendor blames abuse by the wearer, but the jeweler believes the problem lies with the setting. What can he do to save his reputation with an important client? This article originally...
Real Deal: The Case of the Rightful Owner
A dead husband, a grieving widow, an angry mother, a disputed ring, and yes, you guessed it, the local jeweler stuck in the middle of it. Is there a best course of action to resolve this...
Real Deal: The Case of the Pawn Receipts
There are signs one of Nancy Amos’ star employees has been stealing from her. But with no hard proof, what should she do with him due back soon from vacation? This article originally...
JEWELER SUCCESS STORIES
Two-Time Winner
When it was time to close its doors, Cranstoun Court Jewellers of Sun City, Arizona chose Wilkerson to handle its liquidation sale. For all involved, the sale “far exceeded expectations.” But it wasn’t the first time Wilkerson helped sell off the store’s aging merchandise. They were there 13 years before, when ownership changed hands. See how Wilkerson can help you when it’s time to liquidate or sell off aging inventory.
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