Connect with us

Columns

Take a Seat: An Expert’s Tips on Client Comfort

Gerry Gonda covers more about seating in 500 words than I’ve ever considered!

Published

on

Take a Seat: An Expert’s Tips on Client Comfort

HOW MUCH thought have you given to your seating options for customers?

I received a column this week (which we’ll run in full in INSTORE later this year) from Gerry Gonda, an interior designer working for retailspaceplanning.com, on the topic of showroom seating.  Some considerations he addresses include:

  • Where the salesperson should be in relation to the client
  • How tall the chair should be in relation to the showcase
  • How tall the showcase display should be in relation to the seated client
  • Whether or not the seating should have arms
  • Whether a bench is a good idea for seating

In short, he covers more about seating in 500 words than I’ve ever considered!  Gonda goes into detailed measurements regarding seating heights – and I won’t do that here – but in general, he recommends that the salesperson be seated if the customer is seated.  It feels too awkward to the client, otherwise.  The chairs you use should be about three inches from the top of the seat to the underside of the showcase.  He also recommends against building your showcase displays too high where a seated customer would have to reach up to touch the item. 

Gonda reminds retailers that if you put arms on the chair, it won’t fit under the showcase, which means the client will have to sit on the edge – not a comfortable position.  If stools are used, recessed casters add a nice touch of mobility.  But when it comes to benches, they are too large and heavy to be easily moved.

What are your own tips for seating clients?

Advertisement

Advertisement

SPONSORED VIDEO

She Wanted to Spend More Time with Her Kids. She Called Wilkerson.

Your children are precious. More precious than gold? Absolutely! Just ask Lesley Ann Davis, owner of Lesley Ann Jewels, an independent jewelry store that — until the end of 2023 — had quite a following in Houston, Texas. To spend more time with her four sons, all in high school, she decided to close her store. Luckily, she was familiar with Wilkerson and called them as soon as she knew she wanted to move on to bigger, better and more family-focused things. Was she happy with her decision? Yes, she was. Says Davis, “Any owner looking to make that life change, looking to retire, looking to close, looking for a pause in their career, I would recommend Wilkerson. Hands down!”

Promoted Headlines

Most Popular