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Tale End: Jamison’s Revenge

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 “I believe the customer is always right, except when they’re wrong, and when they’re wrong I will fire them.”

 

 Tale End: Jamison’s Revenge

Tale End: Jamison’s Revenge

 

[dropcap cap=I]  had a customer who bought several fine watches from me — among them a Patek Philippe — but he could be miserable at times. On one deal he got bad enough that I was done with him. The next time he came in I handed him a check and said, “Jamison (not his real name), here is a check for $100.” (A lot of money to me back then).
[/dropcap]

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“What’s this for?”

“You have been unreasonable lately and I am finished. That’s the first hundred dollars you are spending at your next jeweler because you are not shopping here anymore. You are not allowed in my store anymore. Bye, bye!”

He looked kind of stunned, took the check and left. We didn’t see him for some months but then one day he called in on a Saturday and asked, “Is Leo in?” The person who answered the phone recognized his voice and turned to me covering the phone. “It’s Jamison, and he wants to know if you are in.”

Curiosity and dread were killing me.

“Tell him I am gone for the day.”

I waited in my office, one hand holding the blinds open just a crack. Maybe he had snapped and was gunning for me?

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He dashed in to be helped by Lisa, and she played like it was totally OK that he was there. Like nothing was wrong at all. He quickly spent about $45,000, which was a fortune for us back then! After everything was wrapped up and paid for he leaned close to Lisa, smiled and whispered, “Hah! I just screwed Leo!”

Leo Hamel

Leo Hamel Fine Jewelers, San Diego, CA

[span class=note]This story is from the September 2009 edition of INSTORE[/span]

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SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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In the End

Tale End: Jamison’s Revenge

Published

on

 “I believe the customer is always right, except when they’re wrong, and when they’re wrong I will fire them.”

 

 Tale End: Jamison’s Revenge

Tale End: Jamison’s Revenge

 

Advertisement

[dropcap cap=I]  had a customer who bought several fine watches from me — among them a Patek Philippe — but he could be miserable at times. On one deal he got bad enough that I was done with him. The next time he came in I handed him a check and said, “Jamison (not his real name), here is a check for $100.” (A lot of money to me back then).
[/dropcap]

“What’s this for?”

“You have been unreasonable lately and I am finished. That’s the first hundred dollars you are spending at your next jeweler because you are not shopping here anymore. You are not allowed in my store anymore. Bye, bye!”

He looked kind of stunned, took the check and left. We didn’t see him for some months but then one day he called in on a Saturday and asked, “Is Leo in?” The person who answered the phone recognized his voice and turned to me covering the phone. “It’s Jamison, and he wants to know if you are in.”

Curiosity and dread were killing me.

“Tell him I am gone for the day.”

Advertisement

I waited in my office, one hand holding the blinds open just a crack. Maybe he had snapped and was gunning for me?

He dashed in to be helped by Lisa, and she played like it was totally OK that he was there. Like nothing was wrong at all. He quickly spent about $45,000, which was a fortune for us back then! After everything was wrapped up and paid for he leaned close to Lisa, smiled and whispered, “Hah! I just screwed Leo!”

Leo Hamel

Leo Hamel Fine Jewelers, San Diego, CA

[span class=note]This story is from the September 2009 edition of INSTORE[/span]

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

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