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TextMeChat Rolls Out the Edge Integration and Clienteling Features

New additions to the already-popular service will help retailers grow.




TextMeChat Rolls Out the Edge Integration and Clienteling Features

(PRESS RELEASE) ATLANTA, GA — TextMeChat is a software tool from Star Gems which helps manage business interactions such as Google reviews, messaging, and collecting payments via SellByText. It has hundreds of users, mainly jewelry retailers. They continue to add features to help these retailers. “We are always pushing the envelope,” says the Founder, Anish Desai. He continues, “We added functionality to support stores with multiple locations and have seen SellByText continue to flourish.” SellByText is TextMeChat’s already successful feature which has generated millions of dollars in additional revenue for retailers. With these additions, TextMeChat is not increasing its prices.

TextMeChat will now be able to integrate with The Edge point of sale software. The integration is done through the electronic data transfer (EDT) feature in The Edge. EDT allows TextMeChat to read The Edge data output and utilize the data for automations in TextMeChat. Once the EDT feature is purchased directly through The Edge, it will be able to communicate with TextMeChat. This communication will allow users to introduce clienteling features with automations such as repair completion text messages, review requests, birthday and anniversary texts, product notifications based on client wishlists, and much more.

Clienteling is important because it grows a store’s relationship with customers on an individual basis. It helps salespeople perform better with the existing customer base. The deeper relationships formed with customers will increase the chance for those customers to give reviews and recommend the retailer to others. These features were developed through retailer feedback along with TextMeChat’s internal push for innovation.

“POS (point of sale) integrations for softwares are incredibly powerful. We are so ingrained with the POS systems we use each day. Texting apps like TextMeChat are also used each day. So for them to communicate with one another and work fluidly to create automations will save time and generate money. Salespeople will work smarter and your customer base will spend more dollars with you,” says Leo Motta, director of TextMeChat sales.

Currently still in beta testing, The Edge integration and clienteling features are scheduled to roll out in quarter four of 2022 to TextMeChat’s user base.

TextMeChat was started in 2020. SellByText was added in 2021. TextMeChat and SellByText fall under the umbrella of Star Gems who are known for the many innovative ideas which they bring to the jewelry industry. Visit here or here for more information. They are also available Monday thru Friday at 770-394-6727.




Moving Up — Not Out — with Wilkerson

Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

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