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True Tales

The Case of the Woman Whose Pendant Kept Flipping Over

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We made a custom pendant for a woman who said it kept flipping over. She came in to show us but couldn’t get it to flip until she stuck her head between her legs. When she stood back up, yes, it had flipped. We told her she shouldn’t put her head between her legs, and she said it was a good solution. (Told anonymously to INSTORE’s Big Survey, 2016)


This article originally appeared in the March 2017 edition of INSTORE.

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True Tales

You Won’t Believe Why This Client Wouldn’t Take Her Engagement Ring

Hint: it wasn’t the diamond she thought they had switched.

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For over 20 years, we have had a customer’s diamond engagement ring in our vault because she refused to take it. Not because she felt we switched her diamond, but because she swore we switched the mounting. — Georgie Gleim, Gleim the Jeweler, Palo Alto, CA

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True Tales

The Sweet Taste of Vindication

A plate piled high with cookies can go a long way to remedying a false accusation.

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Last summer, we had a customer come in to pick up a pearl necklace that she “swore” she left with us to repair. When we couldn’t find it in our repair box, she got really mad and threatened to call the Better Business Bureau on us. We were all stymied. None of our records showed that she had left that necklace with us. A few days later, she sent her husband in with a plate piled high with cookies to apologize. She had found the necklace in her jewelry box. She hadn’t brought it to us after all. Those cookies were very sweet indeed! — Chay Rees Runnels, Rees Jewelry, Nacogdoches, TX

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True Tales

One-Legged Man Leaves Trail of Devastation In Search of Ice Cream

His parting words were, ‘My wife is going to kill me.’

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Our shop was very busy one afternoon, when all of a sudden my husband yells, “Oh s#!@, call 911!” and goes running out the door just as a car hops the curb and crashes into the glass door and surrounding concrete wall of the Safeway next door to us. My husband (who is a former policeman) assists the motorist as he rolls the car back off the curb and into a parking slot. He had meant to park the car, but accidentally hit the gas instead of the brake. As one of our staff is talking to the 911 operator, they ask, “Does the motorist have any visible injuries?” Hollie, our manager, was quick to let them know that the driver had only one leg, but that it didn’t happen because of the crash. (Turns out his amputation was a month old.) This man had “borrowed” his wife’s car while she was out of town and he kept saying, “She’s going to kill me!” So, the fire department comes, the paramedics come … the guy says he’s fine. He says he needs to go over to the grocery store to get what he came for: ice cream. Said he’d be back to talk to the police after he got that and away he goes with his crutches. Police come … they wait and wait … pretty soon, here he comes, driving one of those complimentary electric carts for shoppers, and as we’re all watching in disbelief, he drives right into the large decorative post in front of our shop. Backs up and then drives once again into the post as he was trying to get by it to talk to the cop. — Teri Vogan, Vogan Gold & Silver Works, Inc., Colorado Springs, CO

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