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The game isn’t over till you strike the last man out

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Metro Detroit is a huge sports town, and if we have learned anything it is that the game isn’t over till you strike the last man out, or the buzzer rings and the teams leave the ice. For me each day is the start of a new game. Each customer that walks in the door is the next batter up and no matter how many shots on goal are taken I always have to be ready to protect the net in case of a rush on goal. Standing ready, eyes wide open and a genuine smile on my face, I know that the next person that walks through the door is as important and deserves the same level of attention as the first person that came in when the doors first opened today.

I know my game plan; I always start with hello and welcome to Tapper’s, even if I am twenty feet away from them I want them to see me and to know that they have been seen. It doesn’t matter if I eventually assist that guest or not, it only matters that they know that they have been acknowledged. This acknowledgement and greeting is also a matter of security. If someone with the wrong intentions is ignored it makes it easier for them to assume that they could go about their bad business without being noticed.

Each time I walk by a customer unless they are standing with another associate I’ll ask if they’d like a beverage or a snack from our refreshment bar. I know why they came here, so it is my strategy of engagement not to say what can I sell you today; but to open a dialogue and get the relationship /sales process started.

I use similar thinking when customers leave our store. Thank you for shopping at Tappers I’ll call out across the store. If I am close enough I ask how was your experience and always try to say something personal and positive, leaving them with a smile. As I try to make my face the one that they see when they first walk in our doors, I also want them to remember me with a smile as they leave our store. Today they may have only come in for a battery change; tomorrow they may be interested in a new watch.

A positive attitude brings positive results!

More tomorrow,

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Steven

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Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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The game isn’t over till you strike the last man out

mm

Published

on

Metro Detroit is a huge sports town, and if we have learned anything it is that the game isn’t over till you strike the last man out, or the buzzer rings and the teams leave the ice. For me each day is the start of a new game. Each customer that walks in the door is the next batter up and no matter how many shots on goal are taken I always have to be ready to protect the net in case of a rush on goal. Standing ready, eyes wide open and a genuine smile on my face, I know that the next person that walks through the door is as important and deserves the same level of attention as the first person that came in when the doors first opened today.

I know my game plan; I always start with hello and welcome to Tapper’s, even if I am twenty feet away from them I want them to see me and to know that they have been seen. It doesn’t matter if I eventually assist that guest or not, it only matters that they know that they have been acknowledged. This acknowledgement and greeting is also a matter of security. If someone with the wrong intentions is ignored it makes it easier for them to assume that they could go about their bad business without being noticed.

Each time I walk by a customer unless they are standing with another associate I’ll ask if they’d like a beverage or a snack from our refreshment bar. I know why they came here, so it is my strategy of engagement not to say what can I sell you today; but to open a dialogue and get the relationship /sales process started.

I use similar thinking when customers leave our store. Thank you for shopping at Tappers I’ll call out across the store. If I am close enough I ask how was your experience and always try to say something personal and positive, leaving them with a smile. As I try to make my face the one that they see when they first walk in our doors, I also want them to remember me with a smile as they leave our store. Today they may have only come in for a battery change; tomorrow they may be interested in a new watch.

A positive attitude brings positive results!

Advertisement

More tomorrow,

Steven

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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