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Line Time: By the Way, My Name Is …

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THE SITUATION
You want to build rapport with a customer. Plus, you simply want to find out his or her name.  
SOURCE: BRAD HUISKEN 

BY THE WAY, MY NAME IS …

WHY YOU SAY IT
The customer will: A. give you his or her first name; B. say he or she is ?Mr./Ms./Mrs. _____,? which means you haven’t yet established a relationship entitling you to a first name; or C. say something like ?That’s nice,? which means you’ve got your work cut out for you, or you should turn over the sale.

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Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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Line Time

Line Time: By the Way, My Name Is …

mm

Published

on

THE SITUATION
You want to build rapport with a customer. Plus, you simply want to find out his or her name.  
SOURCE: BRAD HUISKEN 

BY THE WAY, MY NAME IS …

WHY YOU SAY IT
The customer will: A. give you his or her first name; B. say he or she is ?Mr./Ms./Mrs. _____,? which means you haven’t yet established a relationship entitling you to a first name; or C. say something like ?That’s nice,? which means you’ve got your work cut out for you, or you should turn over the sale.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular