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Line Time: By the Way, My Name Is …

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THE SITUATION
You want to build rapport with a customer. Plus, you simply want to find out his or her name.  
SOURCE: BRAD HUISKEN 

BY THE WAY, MY NAME IS …

WHY YOU SAY IT
The customer will: A. give you his or her first name; B. say he or she is ?Mr./Ms./Mrs. _____,? which means you haven’t yet established a relationship entitling you to a first name; or C. say something like ?That’s nice,? which means you’ve got your work cut out for you, or you should turn over the sale.

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