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Line Time: By the Way, My Name Is …

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THE SITUATION
You want to build rapport with a customer. Plus, you simply want to find out his or her name.  
SOURCE: BRAD HUISKEN 

BY THE WAY, MY NAME IS …

WHY YOU SAY IT
The customer will: A. give you his or her first name; B. say he or she is ?Mr./Ms./Mrs. _____,? which means you haven’t yet established a relationship entitling you to a first name; or C. say something like ?That’s nice,? which means you’ve got your work cut out for you, or you should turn over the sale.

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Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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Line Time

Line Time: By the Way, My Name Is …

mm

Published

on

THE SITUATION
You want to build rapport with a customer. Plus, you simply want to find out his or her name.  
SOURCE: BRAD HUISKEN 

BY THE WAY, MY NAME IS …

WHY YOU SAY IT
The customer will: A. give you his or her first name; B. say he or she is ?Mr./Ms./Mrs. _____,? which means you haven’t yet established a relationship entitling you to a first name; or C. say something like ?That’s nice,? which means you’ve got your work cut out for you, or you should turn over the sale.

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

Promoted Headlines

Most Popular