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These Customers Are Guilty of Moving Violations

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We just closed a location we’ve had for 40-plus years to relocate to a brand new store. We had to shut down operations for five days. It took each day to load the safes, cases, inventory and all the decades of “collecting.” We had customers who literally stepped over the moving trucks’ loading inclines, walked past the “Closed” signage, and entered the chaos of our showroom floor. At this point, they couldn’t understand why we were not able to 1) replace watch batteries; 2) repair bent prongs; 3) appraise items bought elsewhere; 4) order watch crystals. It was difficult to nicely explain that the instruments and tools we needed were probably in that large truck that they just maneuvered around to enter. We maintained our good manners to acknowledge and engage these dear customers, but perhaps we should have had a parking lot attendant to run interference. Lessons learned: Some folks just don’t use common sense. — Wendy Smith, Jimmy Smith Jewelers, Decatur, AL

 

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Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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These Customers Are Guilty of Moving Violations

mm

Published

on

We just closed a location we’ve had for 40-plus years to relocate to a brand new store. We had to shut down operations for five days. It took each day to load the safes, cases, inventory and all the decades of “collecting.” We had customers who literally stepped over the moving trucks’ loading inclines, walked past the “Closed” signage, and entered the chaos of our showroom floor. At this point, they couldn’t understand why we were not able to 1) replace watch batteries; 2) repair bent prongs; 3) appraise items bought elsewhere; 4) order watch crystals. It was difficult to nicely explain that the instruments and tools we needed were probably in that large truck that they just maneuvered around to enter. We maintained our good manners to acknowledge and engage these dear customers, but perhaps we should have had a parking lot attendant to run interference. Lessons learned: Some folks just don’t use common sense. — Wendy Smith, Jimmy Smith Jewelers, Decatur, AL

 

Advertisement

SPONSORED VIDEO

Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

Promoted Headlines

Most Popular