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These Customers Are Guilty of Moving Violations

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We just closed a location we’ve had for 40-plus years to relocate to a brand new store. We had to shut down operations for five days. It took each day to load the safes, cases, inventory and all the decades of “collecting.” We had customers who literally stepped over the moving trucks’ loading inclines, walked past the “Closed” signage, and entered the chaos of our showroom floor. At this point, they couldn’t understand why we were not able to 1) replace watch batteries; 2) repair bent prongs; 3) appraise items bought elsewhere; 4) order watch crystals. It was difficult to nicely explain that the instruments and tools we needed were probably in that large truck that they just maneuvered around to enter. We maintained our good manners to acknowledge and engage these dear customers, but perhaps we should have had a parking lot attendant to run interference. Lessons learned: Some folks just don’t use common sense. — Wendy Smith, Jimmy Smith Jewelers, Decatur, AL

 

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Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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True Tales

These Customers Are Guilty of Moving Violations

mm

Published

on

We just closed a location we’ve had for 40-plus years to relocate to a brand new store. We had to shut down operations for five days. It took each day to load the safes, cases, inventory and all the decades of “collecting.” We had customers who literally stepped over the moving trucks’ loading inclines, walked past the “Closed” signage, and entered the chaos of our showroom floor. At this point, they couldn’t understand why we were not able to 1) replace watch batteries; 2) repair bent prongs; 3) appraise items bought elsewhere; 4) order watch crystals. It was difficult to nicely explain that the instruments and tools we needed were probably in that large truck that they just maneuvered around to enter. We maintained our good manners to acknowledge and engage these dear customers, but perhaps we should have had a parking lot attendant to run interference. Lessons learned: Some folks just don’t use common sense. — Wendy Smith, Jimmy Smith Jewelers, Decatur, AL

 

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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Most Popular