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These Ridiculously Cute Store Greeters Break the Ice and Calm Shoppers’ Nerves

Store greeters set shoppers at ease and serve as brand ambassadors.

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Store greeters of all types and species serve an important function in breaking the ice and easing threshold resistance. In the case of the four-legged variety, they offer a special breed of retail therapy, attract their share of regular admirers, and may even turn out to be adorably approachable jewelry models. Best of all, they add to your store experience and evoke an emotional response. Shoppers will be more than likely to just drop by to say hi.


Star Jewelers on HighColumbus, OH

THE ENGAGEMENT COUNSELOR. Rachel Howard of Star Jewelers on High in Columbus, OH, says her shop dog, Daisy, an 11-year-old Australian shepherd, loves to sit in the window and people watch, and as a result, brings passersby in to say hi. “Her favorite customers are engagement ring shoppers,” Howard says. “We think she senses their anxiety and sits by them to be a therapy dog and a source of comfort.”


Vogan Gold & Silver WorksColorado Springs, CO

THE RETAIL THERAPIST. Shelby is 6 years old and has been a greeter at Vogan Gold & Silver Works in Colorado Springs since she was 10 weeks old. While she loves all customers, she is having an “open fling” with the neighborhood UPS man, Wayne. “I say open because Wayne’s wife is well aware and is OK that he has Shelby’s picture on the visor in his big brown truck,” says Teri Vogan. Though Shelby will not change watch batteries, size a ring or tighten a diamond, she is good at customer service in the form of retail therapy. “She works hard,” Vogan says, “and only asks for animal crackers and elbow rubs.” (In the photo, apprentice Hollie Hyde offers Shelby an elbow rub.)


Art + SoulBoulder, CO

THE GREATEST MARKETING TOOL. Harry Winston, a.k.a. Winston the Yorkie, is the shop dog at Art + Soul in Boulder, CO. His claim to fame, says owner Debbie Klein, is that he is “The Best Dog. Ever.” His job duties include lounging in the sun in the front window and attracting passersby. ”He is our greatest marketing tool,” Klein says. “If you have a cookie, he will be your best friend for life. He used to have more friends on Facebook than I did until Facebook required us to provide proof that he was over age 13 to continue his page. He didn’t have a current ID, so they shut it down.”


LaLonde Jewelers & GemologistsGross Pointe Farms, MI

THE CHIEF MORALE OFFICER. Coco, a Maltese-poodle mix, is chief morale officer at LaLonde Jewelers & Gemologists in Grosse Pointe Farms, MI, owned by Daniel and Cynthia LaLonde. When she’s not posing for glamour shots for advertisements, she can regularly be found waiting eagerly at the door to greet customers.


Elizabeth Diamond Co.Dayton, OH

THE BEST FRIEND. At Elizabeth Diamond Co. in Dayton, OH, German shepherd DaisyGirl comes to the store with owner Sonny Singhvi every day. She spends time on the sales floor greeting clients and has a following of fans that stop by and ask to see and pet her. She also specializes in sitting pretty on elegant, upholstered chairs.

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Persona Custom & Fine JewelryBoston, MA

THE RED CARPET STARLET. Independence, aka Indi, belongs to the owners of a hardware store that happens to be next door to Persona Custom & Fine Jewelry on Charles Street, a pedestrian-friendly shopping mecca in Boston. As Indi’s name suggests, she goes where she pleases. But, as a luxury lover, she prefers to spend much of her time on the red carpet entrance to Persona or on the store’s Swarovski-crystal tufted, overstuffed accent chair. People come by just to visit Indi, who may look haughty but is actually quite approachable, according to Persona’s creative director, Dustin Rennells. (photo credit: Kelsey Riggs)


Robert Goodman JewelersZionsville, IN

THE WATCH DOGS. Rescue dogs Quincy (black and white) and Journey (brown and white) both work for Robert Goodman Jewelers in Zionsville, IN. Because the store, owned by Robert and Rose-Marie Goodman, has a museum vibe, they seem to be experts at posing as if they, too, are works of art. They also spend quality time peering out the front door.


Lily & Company JewelersSanibel Island, FL

THE BRAND ICON. Lily & Company Jewelers, owned by Karen Bell and Dan Schuyler, was named for Bell’s Labradoodle, Lily, who has become the face of the business in print ads and billboards, where, adorned in top of the line, photo-shopped jewels, she greets every visitor to Sanibel Island, FL. Every year, Lily’s birthday party is a major event on the island. This year, she was preparing to celebrate her 14th in April.


de Boulle Diamond & JewelryDallas, TX

THE GLAMOUR QUEEN. Roo, an Italian greyhound, has a regal presence befitting her luxurious environment at DeBoulle. “Since 2015, Roo has been sniffing out the best jewelry and customers,” says Josh Garcia, director of creative and marketing. “Before her day begins, we make sure she is pampered and polished, and she loves to wear jewelry. Her typical day involves greeting everyone at the door to deliver the de Boulle experience and puppy kisses.”


Sami Fine JewelryFountain Hills, AZ

THE HR SPECIALISTS. Jewel and Gemma are very effective in the HR department, according to owner Stephenie Bjorkman. They keep everyone on an even keel, staff and customers alike. “Animals are great therapists,” she says. When clients come in, they quickly forget that they are “just looking” and immediately let their guard down. Gemma also sits on kids’ laps when they get their ears pierced, easing anxiety. They entertain watch customers, too, while they are waiting. “I can hear customers say, ‘This is the last time I will throw the ball for you,’ then an hour passes,” Bjorkman says.


Mitchell’s JewelersPikesville, MD

THE PROFESSIONAL CHARMER. “Meet Charlie, our newest and cutest part-time sales associate. He’s best with greeting customers and making everyone smile,” says Mitchell Dickler, president of Mitchell’s.

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Nancy and David Fine JewelsMilburn, NJ

THE GREETER. At Nancy and David Fine Jewels, co-owners David and Nancy Stone know they can rely on mini-poodle Rico to welcome customers.

Eileen McClelland is the Managing Editor of INSTORE. She believes that every jewelry store has the power of cool within them.

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Jewelry Stores Make First Impressions Memorable

Retailers employ doors, signs, seating and clocks to make entryways unforgettable.

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ENTRYWAYS, FACADES, SIGNS, seating and architectural touches go a long way to extending an invitation to the shopper. What do your potential customers see when they approach your business?

Window on the World

Jewelry designer John Atencio’s latest location, the Park Meadows Mall in Lone Tree, CO, breaks out of the mall mold with an all-glass facade. Oversize panes of tempered glass wrap from floor to ceiling across the entire storefront. Because the mall itself is flooded with natural light, the Colorado sun illuminates the store as well. Inside, at the front glass, six tall light boxes have rotating dividers that create 12 jewelry showcases, half facing inside and half facing outside, which can be rotated throughout the day. Outside, they also installed two large liquid billboards using high definition TVs that rotate, allowing them to feature new designs or promotional events. The exterior backlit John Atencio sign centers and frames the glass facade. Using LED technology, they were able to intensify the brightness of the sign, making it 10 times brighter than previous signs they’ve had.

Montana Modern

At Stephen Isley Jewelry in Whitefish, MT, owners Stephen Isley and Cindy Just say that if they had a dollar for every time someone walked into the shop and said, “I love your door!” they wouldn’t have to sell jewelry anymore. The Montana-made custom piece — an arched, wooden door with a curved window and stone entryway — attracts a stream of people asking, “Can I take a photo of your door?” It meshes with the interior ambience, too. Moody gray walls and a treasure trove of jewelry, local art and antiquities, offer a relaxed Montana feel with a modern edge.

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It’s All in the Details

At Northeastern Fine Jewelry in Albany, NY, a glass facade offers a transparency that puts shoppers at ease. The window reveals the character of the store within, says architect Michael Roman of C2 Design Group. Roman and Gregg Kelly, vice president of Northeastern, created a casual patio setting in front that offers a decompression zone between parking lot and shopping experience. “I always kept the consumer in mind,” Kelly says. “Even things like how they experience walking through the parking lot, the pitch of the sidewalk, and the feel they get when they step out of their car. We researched how to get the right thing — from handicapped signs that weren’t run of the mill, to the garbage can, to the outside rugs, to the extension of the awning over the front door to give them enough space for their umbrella.”

A Neighborhood Landmark

At Wanna Buy A Watch in West Hollywood, CA, owner Kenneth Jacobs revels in the quirky, which begins out front with three memorable features. No. 1, there’s the name on the sign. No. 2, they adopted the RCA dog Nipper as their mascot when Jacobs purchased a 36-inch tall version. Placed outside to announce the store was open, Nipper became both watch dog and logo. Nipper was promoted to spokesmodel and featured in a series of amusing vinyl banners they rotate seasonally in front of their store. No. 3, a vintage, double-faced Gruen neon clock has graced Jacobs’ storefronts for more than 25 years, announcing the time to westbound and eastbound pedestrian and vehicular traffic. “No one has to remember our address; they just look for our clock,” Jacobs says.

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Heralding a Hangout

When Gary Spivak and his son, Josh Spivak, became partners and conceived their store At Spivak Jewelers in Cherry Hill, NJ, their goal was to make everyone comfortable. Why not start outside, they thought, and outfitted their front patio area with comfortable furniture. “We built our whole store to be like a lounge, like you’re walking into someone’s home, a place where people can hang out,” says Josh. “People love it. Our clients often bring their friends to experience Spivak jewelers.”

Florida Finesse

At the Village Jeweler of Gainesville, owned by Cynthia and Mike Thibault, multiple natural elements are incorporated into the bright and inviting entry way and exterior. Stacked stone with travertine tile accents, a 24K gold leaf sign and a brass inlay in the vestibule combine for a high-end custom look while evoking the feeling of a courtyard or piazza.

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Pedestrian Pull

Large prominent windows filled with tempting displays, sandwich board signage, and a popular coffee shop conveniently next door all combine to draw constant attention from passersby to this jewelry boutique in the historic Hamilton Building in downtown Portland, OR, owned by David and Ronnie Malka. “We are next door to the best coffee shop in town, Barista coffee, which we love to treat our customers to some fine coffee while pursuing fine jewelry,” Ronnie says.

Coastal Casual

If you’re on a dreamy island like Sanibel Island, FL, it’s natural to have a tropical-paradise ambience, right from the beginning. Owners Dan Schuyler and Karen Bell have outfitted their entryway with pastel-hued Adirondack chairs and plenty of tropical foliage. Of course, there is also a palm tree. There’s definitely a “welcome to our tropical home” vibe at the store, which also boasts a Sea Life Collection of jewelry.

Adopting a Sign

Longtime Maysville, KY, residents know that EAT Gallery (Exquisite Art Treasures) was long the home of the town’s Morgan’s Diner. EAT Gallery owners Simon and Laurie Watt kept the memorable neon EAT sign that has hung on the building for 60 years. It was refurbished to help preserve the history of downtown and was the inspiration for the gallery’s name. And yes, every once in a while a newcomer WILL stop by looking for lunch.

Attention to Detail

Park City Jewelers owners Ken Whipple, his son Cole Whipple and Cole’s wife, Shauna Whipple, own their own building on Main Street in Park City, UT. The entire exterior has a timeless, custom, hand-crafted look to it along with a sense of permanence. Once over the threshold, visitors are greeted by a 10-foot arch formed by a pair of amethyst geodes. The exterior speaks to the quality of the jewelry itself and the lifetime guarantee behind it.

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These Jewelry Stores Extend the Design Concept Into the Restroom

When designing your store, give the loo some love.

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IN TERMS OF interior design, the oft-ignored restroom should be an integral part of the whole jewelry store, says interior designer Leslie McGwire. “A stylish, well-decorated bathroom can make a big statement to clients and employees,” she says. So, resist the urge to think out of sight, out of mind, and pamper your powder room.

A Grand Design

At Tanmai in Irving, TX, owned by Sanjay and Sapna Singhania, the store’s elegant theme extends seamlessly into the restroom with gold and bronze finishes, interesting wallpaper, wall-sconce lighting fixtures, sleek fixtures and patterned-tile flooring. They were inspired, in part, by architecture and design in Las Vegas.

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Photo Credit: Brent Cicogna

Inspiration From Above

Wanna Buy a Watch in West Hollywood, CA, designed by interior designer June Robinson Scott, carries its offbeat quirkiness into its restroom with red walls, framed prints, and a chandelier, creating a romantic, vintage effect. Says owner Ken Jacobs: “We went all out with a bright red, boudoir-style bathroom, inspired by a crystal chandelier left by the prior tenant that we had intended to discard.”

Attention to Detail

The $1.3 million renovation of Northeastern Fine Jewelry in Albany, NY, implemented by Michael Roman of C2 Design Group in 2017, did not neglect any detail of the retail experience. “Our store has a bathroom that can only be described as the Wynn Hotel in Albany, NY,” says Northeastern VP Gregg Kelly, who came up with the concept for the building project based on extensive research into experiential design. “The finishes throughout the store were selected to present a sleek and timeless look,” Roman says. “The upscale aesthetic extends into the restroom with high-end finishes and cool lighting.”

Right at Home

The comfortable, residential feel of Fakier Jewelers in Houma, LA, continues into the restroom where windows are dressed with plantation shutters and floor-to-ceiling draperies. There are also sophisticated, furniture-style fixtures and fun, fluffy seating. Owner Manon Fakier designed the store, which opened in 2017, with the help of the French Mix by Jennifer Dicerbo Interiors in Covington, LA.

Paint Steals the Show

At Clarkes Jewelers in Shreveport, LA, colorful walls and flattering lighting brighten shoppers’ experience.

Eye-Catching Tile

At Coughlin Jewelers in St. Clair, MI, attention to detail pays off, with art on the walls, patterned tiles and even a plant. Consider adding a live plant to the restroom, suggests interior designer Ruth Mellergaard of Grid 3 International, because it emits oxygen and is a natural air freshener.

Stunner of A Sink

The Jewelry Design Center in Spokane, WA, uses a bold sink, interesting textures, a decorative mirror, and the drama of wall sconce lighting to make a design statement.

Sleek and Seamless

At John Atencio’s Boulder, CO, location, the sleek interior design complements the rest of the store’s interior and reflects the jewelry designer’s modern aesthetic.

Upgrades All Around

At Kelley Jewelers in Weatherford, OK, designer Leslie McGwire of Leslie McGwire & Associates chose a white brick that went from floor to ceiling on the wall behind the sink and toilet. The sidewalls are a large-scaled tile also going from the floor up to the ceiling. An added detail is the 1-inch by 4-inch glass tiles that create a stripe down the walls. The gold bar lights match the gold faucet. The square sink with the durable high-end counter is a nice detail for the design. The highly patterned porcelain adds an extra design splash to the bathroom.

Residential Touches

At Sather’s Leading Jewelers in Fort Collins, CO, a gold mirror, colorful artwork and an interesting backsplash design creates an elegant atmosphere, while two sinks turn it into a family affair.

Simply Streamlined

The Diamond Center in Janesville, WI, designed by Leslie McGwire, has elements of black, gray and white tones with a very contemporary feel. The bathroom is no different. The very large porcelain tiles on the floor wrap up the walls to about 42 inches high. The streamlined black granite counter with a contemporary faucet beautifully complements the brushed silver horizontal mirror. The artwork on the walls is fashioned from metal straps to add to the contemporary design feel.

Mens overall bathroom view 

Womens bathroom

His and Hers

The bathrooms at Williams Jewelers in Englewood, CO are very unique. For the women’s bathroom designer Leslie McGwire used a white porcelain tile that had a 1-carat Swarovski diamond-shaped crystals in the tile, making the entire wall sparkle. The flush-mounted crystal light fixture and the sconces on either side of the mirror all work together to create a “wow” effect. The men’s room design, in contrast, is very masculine. The porcelain wood floor goes up to half of the wall with a decorative tile
boarder. The tone of the highly textured large mirror complements the color palette in the room. The scones coordinate with the overall design.

Understated Elegance

YLANG YLANG in St. Louis employs a chandelier and gold fixtures to add elegance and glamour, while the flooring adds a modern touch.

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Stores Create Displays That Are Made To Be Touched

Make some merchandise accessible.

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IN MOST JEWELRY STORES, there’s not much that shoppers can touch without asking. But these jewelers allow customers the freedom to hold and try on pieces to their heart’s content.

Mixed Media

At Balefire Goods in Arvada, CO, owner Jamie Hollier uses blocks of wood atop a glass shelf to create an intriguing textural contrast while providing a simple, organic base for sculptural, artisan-made jewelry. Wood, metal and concrete furniture and fixtures soften an industrial aesthetic, while creating a neutral backdrop where jewelry and art become the focus.

An Heirloom Look

At H1912 in Princeton, NJ, an offspring of Hamilton Jewelers, watch bands are cleverly displayed in a vintage printers tray (discovered at a garage sale) and on bulletin boards. Rustic displays and period furniture reflect the store’s focus on heirloom jewelry and one-of-a-kind finds. “We recently started putting additional accessories up on bulletin boards in our store, but we only feature very few straps on the board because it’s important clients can touch and feel the different materials of the watch straps and be able to hold them against their watches on their wrist,” says store director Lea D’Onofrio.

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A Study in Contrasts

Lindy’s in Fernandina Beach, FL, embraces an eclectic decor in which it seems perfectly natural to hang long, beaded necklaces from deer antlers mounted on an exposed brick wall. The quirky wall display co-exists with elegant elements, including a large mirror propped against a wall and a chandelier. “It’s difficult to display long necklaces (that are so popular right now) in the showcases,” says owner Lindy Kavanaugh. “Our dress forms are another favorite for displaying long necklaces, and we love using the mineral specimens and cool gemstone-related pieces we find in Tucson as it seems to bring it all together with a fancy, but earthy vibe. Kind of like wearing pearls with a sweatshirt!”

Front and Center

At Adornment & Theory in Chicago, an accessories table in the center of the store draws shoppers to try on bracelets and pendants, while staff is prepared to fill them in on the story behind each piece. “People are looking for a personal touch,” says owner Viviana Langhoff. “They want to know if it’s handmade, they want to know about the designer, the story, the fair-trade component, where the stones are coming from. They like knowing the details.”

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