True Tales

This Customer Asked to Use the Restroom, Then Cleaned It

He really made himself at home.

Published

5 years ago

February 9, 2021

INSTORE Staff Instore February 2021 Issue

This Customer Asked to Use the Restroom, Then Cleaned It

I was helping a customer on a Saturday and she had brought her husband along to pick up her new wedding band. While they were checking out, her husband asked if he could use our restroom. I don’t typically let “the public” use our restroom, but they were nice and spending some money on an expensive band, so I said sure. I hear him wrestling around in there and he is in there for almost 20 minutes. By the time he came out, I had already rung her up and we were just shooting the breeze waiting for him. They said thank you and left, so I went in to check the damage. Turns out the guy found the Clorox wipes, cleaned the facility first then got himself his own new toilet paper roll, made himself at home and did his business. I have never seen this in our store before and didn’t know what to think. At first, I thought, “Who does this?” But then I couldn’t help but laugh that he made himself at home. At least he was clean! — Marc Majors, Sam L. Majors, Midland, TX

After 35 Years in Kent, Bonaci Fine Jewelers Found the Right Partner to Close the Right Way

Bob Bonaci spent 35 years building a jewelry business and community presence in Kent, Washington. When he decided it was time to retire, he knew the process would take careful planning — and the right help. Fellow jewelers who’d been through it pointed him to Wilkerson. The results exceeded expectations. Wilkerson’s hands-off approach let Bonaci step back while the team handled every detail, meeting his personal and financial goals throughout. “It is phenomenal, the success that we’ve had.” Watch Bob share his retirement story.