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This Customer Asked to Use the Restroom, Then Cleaned It

He really made himself at home.

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This Customer Asked to Use the Restroom, Then Cleaned It

I was helping a customer on a Saturday and she had brought her husband along to pick up her new wedding band. While they were checking out, her husband asked if he could use our restroom. I don’t typically let “the public” use our restroom, but they were nice and spending some money on an expensive band, so I said sure. I hear him wrestling around in there and he is in there for almost 20 minutes. By the time he came out, I had already rung her up and we were just shooting the breeze waiting for him. They said thank you and left, so I went in to check the damage. Turns out the guy found the Clorox wipes, cleaned the facility first then got himself his own new toilet paper roll, made himself at home and did his business. I have never seen this in our store before and didn’t know what to think. At first, I thought, “Who does this?” But then I couldn’t help but laugh that he made himself at home. At least he was clean! — Marc Majors, Sam L. Majors, Midland, TX

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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Except for a few years when he worked as an accountant, Jim Schwartz has always been a jeweler. He grew up in the business and after “counting beans” for a few years, he and his wife, Robin, opened Robin James Jewelers in Cincinnati, Ohio. “We were coming to a stage in our life where we knew we have to make a decision,” says Jim Schwartz. He and Robin wanted to do it right, so they called Wilkerson. The best surprise (besides surpassing sales goals)? “The workers and associations really care about helping us move out own inventory out of the store first. It was very important to us.”

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