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This Gem Is Like Quartz, but a Lot Wetter

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If it weren’t for my high water content (anywhere between 3-20 percent), they say I’d basically be quartz. Which to me is like saying that if Lake Superior didn’t have water it’d be a prairie. Huh! A lake is a lake and quartz I am not. What I am is a soft, delicate, HYDRATED silicate of a certain healthy hue that is sometimes referred to as quinzite (and which yes OK, under some conditions can look like quartz).
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Chris Burslem is Group Managing Editor at SmartWork Media.

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VIDEO HIGHLIGHT

Jimmy DeGroot

Be Ready for ‘What Do You Have for $100?’ and Other Holiday Questions

As Christmas approaches, the queries you’ll hear from customers are actually pretty predictable, says jewelry store training expert Jimmy DeGroot. Here's how to make sure your team is prepared for the more common ones.

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Gene the Jeweler

Video: Gene the Jeweler Shares His Appalling Views on Customer Service

His ideas aren’t getting him far.

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IN THIS EPISODE of Jimmy DeGroot’s satirical Gene the Jeweler series, Gene explains his views on customer service.

It’s actually kind of appalling.

Gene’s a firm believer in providing the bare minimum.

By the end of the clip, you can see where that attitude is getting him.

Watch the video:

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Woulda Coulda Shoulda

What You Wish You Could Say to The Person Who Asks If You Do Free Appraisals

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“Yes, we do. We love providing services for free. It’s what keeps us in business. What other handouts would you like today?”

… To the person who calls and ask if we do free jewelry appraisals.

Woulda Coulda Shouldas are provided anonymously by INSTORE’s Brain Squad

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True Tales

Funny But True: You Can’t Make These Surprising Stories Up

The joy of surprises…

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Customer was in the store buying his wife a surprise anniversary gift when his phone rang and we overheard him explaining that he was someplace else. His wife walks in to pick up her surprise gift to him while still on the phone with him. Ended up nicely, but the surprise gifts were no longer a surprise!

Customer came in on Friday to pick up a $60,000 ring we created. The next day, his girlfriend came by to scream at us for not having finished the ring. We just had to take it.

Provided anonymously to INSTORE’s 2016 Big Survey

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