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Commentary: The Business

This Jeweler Says Brands Are Competing With Brick and Mortar

Retailer says he’s heard this story before.

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IN THE MID-90’S to early 2000’s, I had a few brands that I felt were strongly changing how they did business. Even though they were built by the efforts of independent retailers, they decided they wanted a bigger share of the market and opened their own boutiques and brand stores. The rhetoric back then was how they would benefit my store by generating more brand awareness.

These brands further “helped me out” by making special styles or special gift-with-purchases available only in the company brand stores. To compete, I had to offer a level of service or prices that was not sustainable. My store became a showroom for people to look and then buy from the company boutique. The final nail in the coffin? These brands told me that due to a decrease in the volume I was selling, I was no longer able to order all of the items the brand offered.

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Fast forward 15 to 20 years, and brands are doing the same thing by moving direct to e-commerce. This year, two companies told me not to worry because there will be differences that make it more desirable to come to my store. I have heard this story before.

There are two truths I feel these brands display. One, they want a larger piece of the market. Two, they want to turn brick-and-mortar stores into showrooms for their virtual product. It happens all the time: a young guy comes into the store alone or with his fiancée and wants to see some rings. They take their time, ask us for our expertise and suggestions. We show them product, and then they end the visit with accolades of how helpful we are and friendly to deal with, and, “Can you size my finger?” and “I want to look around at some styles online.”

Speak to almost any supplier, manufacturer, brand, etc. in our business and ask them how the recent trade shows have been for them. I hear over and over how tough it is and how they are considering moving away from the trade show concept. Ask retailers about their buying habits, and there has been a shift to purchase less. Why? Because so many brands have carved up the pie to take a piece for themselves while still two-facedly saying they support the retailer.

Then to condescendingly tell me your stats and opinions on how these new “initiatives” will move the industry forward and increase my sales makes me just a tiny bit pissy.

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To quote the English poet John Donne, “Never send to know for whom the bell tolls — it tolls for thee.”

David Blitt owns Troy Shoppe Jewellers in Calgary, Alberta, Canada.

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Moving Up — Not Out — with Wilkerson

Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

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