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This Jeweler Wants to Forget Her Fall on a Freshly Mopped Floor, But Her Store’s Security Camera Won’t Let Her

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Emily Chapman Metzger
Chapman Jewelers, Warsaw, IN

Emily Chapman Metzger has had the privilege of working in the jewelry industry all her life. Having grown up in the business, she felt called to reopen her late father’s jewelry store in her hometown. That dream became a reality in 2010. Chapman Jewelers is an upscale retail store that focuses on diamonds, engagement rings, estate jewelry and designer jewelry lines, along with one-of-a-kind jewelry and gifts.

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A Liquidation Sale during a Pandemic? Wilkerson Showed Them the Way

For 25 years, Stafford Jewelers of Cincinnati, Ohio, was THE place to go for special gifts, engagement diamonds, high-end Swiss watch brands — in other words, the crème de la crème of fine jewelry. But this summer, the Stafford family was ready to retire. So, they chose Wilkerson to help them close up shop. “One of the biggest concerns was having the sale in the middle of COVID,” says Director of Stores Michelle Randle. Wilkerson gave the Stafford team plenty of ideas as well as safety guidelines, which they closely followed. “All of the employees felt safe, the customers coming in the door felt safe and we did a lot of business,” says Randle. How much business? “The inventory flew,” she says. Translation: They sold millions and millions of dollars-worth of merchandise. Randle calls it, “an incredible experience.” Would she recommend Wilkerson to other retailers who are thinking of thinning their inventories or retiring? “Everyone got more than what they expected out of the sale. You have to hire Wilkerson. They’re amazing.”

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