Connect with us

Tip Sheet

Tip Sheet: October 2014

mm

Published

on

In-Store Yoga

The holidays inevitably mean long, posture-busting hours in the store. Spectrum Art & Jewelry in Wilmington, NC, responds to the challenge by turning the store into a yoga studio once a week. “We bring in a client who leads us in an hour of great stretching exercises to overcome all that time spent hunching over the computer and the work bench,” says marketing manager Taylor Campbell.

48-Hour Turnaround

Last year we asked jewelers in our Big Survey how many days it typically takes to turn around a repair. Eighty-two percent said three days or more. That created an opportunity for stores like Gold Lady Jewelers in North Kingstown, RI, who can do it faster: “We’ve increased traffic by guaranteeing a 48-hour turnaround on all repairs, with most done the same day,” says manager Lisa Malin.

Personalized Style

Do you offer expert advice on your website? You should. And it’s even better if you personalize it, like the people at Radcliffe Jewelers in Baltimore, MD, did when they created the “Ask Lily” section on their website to help people looking for style advice.

Not in the Cases

With the arrival of the holiday, comes the impulse to decorate your store to show your seasonal spirit. Just keep the trimmings outside your cases, says Larry Johnson. “Cases cluttered with décor can make it harder to find the goods,” he says.

Mercedes for a Month

Looking for a spiff to get your sales staff really excited this holiday season? Take a lead from A&E Jewelers in Neenah, WI, which as part of its employee-of-the month program awards use of a Mercedes for a month. “Believe me it has been a very big hit,” says co-owner Corinne Meyer.

Custom Cookies

Quite a few stores feature homemade cookies, but Wixon Jewelers in Minneapolis, MN, takes it one step further by modifying them to fit the approaching season. In October that means Halloween, and the store’s illustrious “Spookies” are a customer favorite.

Advertisement

Invite Safe Crackers

Here’s a promotion that appeals to the inner safe cracker in all your customers: To celebrate its move to a new location. Maurice’s Jewelers in Miami, FL, gave everyone who made a purchase a chance to “Crack the Vault.” “Each customer got to go over to one our computers and enter a code to see if they could crack the vault and win $25,000,” says sales manager Meaghan Koppel. “It was a lot of fun for us and our customers.”

Easy Email Capture

Gallery of Diamonds in Orange County, CA, has come up with a neat way to obtain customer email addresses: If a woman likes, say, a ring, an employee snaps a photo of it on the customer’s finger and immediately emails it to her with the ring’s information. In addition to the key data obtained, it keeps the piece on the browser’s mind and allows her to easily upload it to social media so her friends can see it.

Rotating Exhibits

The more jewelers go custom, the more they have in common with artists. Linda Kozloff-Turner understands that kinship well, and in 2008 offered struggling local artists display space on her store’s walls. She now displays local and national artists on a rotating basis, which has helped burnish her store’s reputation as a place for true design.

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

Promoted Headlines

Advertisement

Advertisement

Advertisement

Subscribe


BULLETINS

INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)

Facebook

Latest Comments

Most Popular