What’s happened to us that we can’t go more than a few minutes without checking Facebook? This article originally appeared in the January 2015 edition of...
That hard work you put into fostering relationships with customers all year long is about to pay off. I’m a fourth-generation jeweler and recently left a...
Sure, they can get boring to look at. But those staples keep your business humming. Sure, they get boring to look at, but staples are what...
What’s often missing from the relationship is clear and open communication. Being a sales rep on the road is nothing to write home about. Clothes get...
Or, in another word, love, so put those lab reports away Ever hear the expression, “The older I get, the smarter my parents get”? As I...
Yes, there are marketing benefits, but the real prize is a benchmark the store and staff must live up to every day A few years ago...
Holding back and letting your heirs decide the future of “your” store is one of the toughest acts in business. Building our jewelry store from scratch...
Jewelers who ignore the shifting retail landscape do so at their own peril.
It’s the single most important factor in the success of a jewelry store I’m a collector. I collect books, crystal, art and antiques. One of my...
Jewelers must reclaim their role as the trusted source of knowledge on diamonds.
Good things come to those who … make good things I’ve had a retail store for over 30 years now. About 25 years ago we began...
It’s time to move on from this outdated terminology for colored gemstones. This article originally appeared in the February 2015 edition of INSTORE. We need to...
Lies (even the little white ones), invariably come back to haunt us. Honesty. It’s a concept that we have all explored from adolescence to adulthood. As...
It’s the season to buckle down and reap the rewards of what we’ve sown. My store is located in an agricultural community located in southern Indiana....
Once you know what you really want from life, you have a simple choice to make.
The dishonesty of a few shouldn’t influence all the ethical jewelers out there. “But Mother, everyone else is going,” said teenage “me” in many conversations, pleading...
STAY SANE Keep yourself mentally, physically and spiritually healthy. BY DAVE SALKIN Published in the September 2014 issue Sure, you love your jewelry career. You eat,...
The Business: The Lighter Side From Customers’ Antics To Their Wisdom (Teeth) BY CLIFF YANKOVICH Published in the July 2014 issue A peek at the funny...
The Business: Gems of peace The artisanal diamond sector needs your support to develop healthily. BY DOROTHÉE GIZENGA Published in the April 2014 issue The Diamond...
The Business: Fill Your Wagon Maintain your advantage over the competition with the right inventory BY BRUCE GOODHEART Published in the March 2014 issue “You can’t...
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