The Business: Navel Gazing in The Jewelry Store Believe you’re safe within your walls? Think again BY TERRY W. CHANDLER Published in the March 2013 issue One...
The Business: Seeing Green in 2013 Get your staff up to speed on the colors of fashion this year BY ADAM GRAHAM Published in the February...
The Business: Rekindle the Magic: Think of Christmas in Mayberry Yes, it’s a grind with long days and huge pressure. But try to invoke what once...
The Business: Put the Merchant Back in Retail Store owners need to invest more effort into cultivating merchandising skills. BY ANDREA HILL Published in the November...
The Business: A Challenge to Suppliers: Pitch Quality Not Price I sell diamonds based on what they mean to my clients. Why can’t wholesalers? BY DANIEL...
The Business: Shake it up Don’t get stuck doing business “the way it’s always been done.” BY ADAM GRAHAM Published in the September 2012 issue By...
The Business: Cool Stores: A Definition It starts with an act of reaching, but not for a dusty old dictionary. BY TERRY W. CHANDLER Published in the...
The Business: News Flash! There’s no longer a reason to be intimidated by online discounters. BY ELLEN FRUCHTMAN Published in the July 2012 issue According to several...
The Business: Partners or Competitors? The first element in a profitable vendor-retailer relationship is trust. BY JOANNE TEICHMAN Published in the June 2012 issue My inbox...
A “Hi Tech Holiday” promo gets customers in the door ... at a price.
Read or watch Moneyball — it applies to your jewelry store.
The Business: The One and Only Sales Secret BY COLEBY NICHOLSON Published in the April 2012 issue A struggling business turns to a motivational guru for help....
The Business: We All Deserve to Take a Bow An informal study of Yelp ratings suggests jewelers know a thing or two about customer service. BY...
A quarter century in the jewelry industry makes for a load of memories.
Remember what we’re really selling. [dropcap cap=THE] other day, I had a young woman come into my shop with a diamond ring her grandmother had left to her. She had been...
Get to the source of the colored stone conundrum. [dropcap cap=NOT LONG AGO,] Starbucks did a survey that indicated 38 percent of American consumers would...
Winner of 2010’s contest says that the accolade pays benefits every day. This article originally appeared in the August 2011 edition of INSTORE. Being chosen as...
Find happiness in your business, and you’ll love what you do.
Some customers are too attached to “NO”. [dropcap cap=MY HUSBAND GEORGE AND] I have a shop by the name of Diana Heimann Jewelry Salon located inside...
The recession was tough, but bridal and customer service — not gold trading — held the answer. [dropcap cap=O]ver the last two years, I have been...
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