Eileen McClelland Archives

Stop With All the Negative Energy!

Stop complaining for just seven days and watch your finances improve, says. T. Harv Eker, self-made millionaire and author of “Secrets of the Millionaire Mind.” In...

Eileen McClelland9 years ago

For Promotional Impact, Charity Efforts Are Still King

Results from INSTORE’s 2015 Big Survey (to be published in the October issue of INSTORE) reveal that involvement in charitable causes – even more so than...

Eileen McClelland9 years ago

Tips on Training Staff and Polishing Your Customer Service Skills

Continuing with my holiday theme, here are a few tips to keep in mind when training staff and polishing your customer service skills (while you still...

Eileen McClelland9 years ago

Brainstorm Now for Holiday Party Success Later

Start early. Sometimes the best event planning is done floating in the pool while sipping margaritas.

Eileen McClelland9 years ago

Design Your Store With Your Community in Mind

Ruth Mellergaard, a principal with Grid 3/International, is a designer of note in two stores that took America’s Coolest Stores honors this year. The stores have...

Eileen McClelland9 years ago

Eichhorn Jewelry Celebrates 50 Years with ‘60s Flair

I recently received this story from Heather Eichhorn Cruse, granddaughter of John Eichhorn, who founded Eichhorn Jewelry in Decatur, IN, 50 years ago. The business is...

Eileen McClelland9 years ago

The 2016 Saul Bell Design Award Competition Call For Entries

Hey, jewelry designers , are you ready to push the limits of your skill and imagination? Rio Grande has issued the call for entries for the...

Eileen McClelland9 years ago

Mignon Faget Celebrates New Orleans’ Rebirth

As a resident of New Orleans for the past two years, I’m very much a newcomer. But I’ve lived here long enough to understand the magnetic...

Eileen McClelland9 years ago

Jewelers For Water: Fine-Tuning the Message

Although the scope of Alethe Fatherley’s caring may sometimes seem as deep and wide as the ocean, what she cares most about these days is simply...

Eileen McClelland9 years ago

Can You Find Any Familiar Faces in This Photo?

Any familiar faces, here? While perusing old photographs, Howard Posin, owner of Howard’s Diamond Center in Triadelphia, WV, discovered this photograph of the 1946 National Association...

Eileen McClelland9 years ago

Four “Cool” Ideas To Heat Up Your Sales This Summer

Wondering what to do to generate some excitement in and around your business through the long, hot summer months? Here are a few ideas from contestants...

Eileen McClelland9 years ago

For Colorado Jeweler, Love is a Weighty Subject

When Troy Thollot of Thollot Diamonds & Fine Jewelry in Thornton, CO, first noticed the email from ABC in his inbox, he thought it was spam....

Eileen McClelland9 years ago

Keep Cool and Quiet to Defuse Angry Customers

I recently read about a technique for dealing with angry customers — over the phone. <pAs you may know, some people talk non-stop when they are...

Eileen McClelland9 years ago

Meet & Greet Your Next Star Staffer: GIA Career Fair Scheduled in New York

Last year, when researching a package of articles for INSTORE about how to avoid “hires from hell!” , I got an earful as well as an...

Eileen McClelland9 years ago

Tips on Implementing Your Own Client Advisory Board

Philip Bosen, director of Von Bargen’s Jewelry, used to wonder just what his customers wanted, especially when it came to merchandise. Now, with the help of...

Eileen McClelland9 years ago

5 Goals for Your Website Right Now!

Lake Giles of Thinkspace Jeweler was one of the speakers on the topic “Digital Strategy for Websites, Adwords and SEO” during the American Gem Society Conclave...

Eileen McClelland10 years ago

Rapaport Calls for Diamond Hallmark System

LAS VEGAS — During the annual Rapaport Breakfast at JCK Las Vegas on Sunday morning, Martin Rapaport called for a “hallmarking” system that can be used...

Eileen McClelland10 years ago

10 Points on Selling Custom Design to Millennials

Matthew Ego, director of operations for Unique Settings of New York, is presenting a series of clinics on selling custom design to millennials. The clinics take...

Eileen McClelland10 years ago

Vegas Shopping Strategy: Turn Your Clients Into Collectors

While shopping the Vegas show next week, consider this: Are you underselling your clients? Adam Graham, CEO of Erica Courtney, says some Courtney collectors who started...

Eileen McClelland10 years ago

Spread It Around: Diamonds Do Good

As jewelry retailers, questions from Millennial-generation diamond shoppers needn’t put you on the defensive, if you are proactive about conveying the message of how diamonds can...

INSTOREMAG.COM

Stop With All the Negative Energy!

For Promotional Impact, Charity Efforts Are Still King

Tips on Training Staff and Polishing Your Customer Service Skills

Brainstorm Now for Holiday Party Success Later

Design Your Store With Your Community in Mind

Eichhorn Jewelry Celebrates 50 Years with ‘60s Flair

The 2016 Saul Bell Design Award Competition Call For Entries

Mignon Faget Celebrates New Orleans’ Rebirth

Jewelers For Water: Fine-Tuning the Message

Can You Find Any Familiar Faces in This Photo?

Four “Cool” Ideas To Heat Up Your Sales This Summer

For Colorado Jeweler, Love is a Weighty Subject

Keep Cool and Quiet to Defuse Angry Customers

Meet & Greet Your Next Star Staffer: GIA Career Fair Scheduled in New York

Tips on Implementing Your Own Client Advisory Board

5 Goals for Your Website Right Now!

Rapaport Calls for Diamond Hallmark System

10 Points on Selling Custom Design to Millennials

Vegas Shopping Strategy: Turn Your Clients Into Collectors

Spread It Around: Diamonds Do Good

Holiday Shopping Triggers Big Jump in Retail Cyber Scams

Judge the Jewels: Selena Gomez Is Sleekly Chic in Silver Tiffany & Co. Jewels

The 23rd Annual GEM Awards, Conversation Cheat Sheet and More Service News for December

Do You Know About This New Government Requirement for Business Owners?

‘Floored by the Turnout’: Jewelry Store in Massachusetts Reopens After Going-Out-of-Business Sale

Jewelry Manufacturing Supervisor Sentenced for Stealing $1.7M+ in Gold, Silver and Platinum From Employer

Windsor Jewelers: Building for Tomorrow with Wilkerson

ARE YOU READY? Sales, Marketing & Inventory Checklist for Holiday ’24

Ready to Move? Let Wilkerson Lead the Way