Why do clients frequent your store instead of others?” That is the million-dollar question. Why do clients frequent your store instead of others?” That is the...
WHY IT'S TRUE A customer says, “I think my watch needs a new battery; can you fix it?” Your answer: “No problem.” Not only do we hear...
Bad economic news can inspire good habits. If I were a jeweler … (cue swirly Brady Bunch dream sequence effect.) If I were a jeweler,...
In the fifth and final step of GAP Analysis, you'll learn to measure your progress toward your sales and profit goals for your store.
I have a theory. The best clients can often be made from the biggest mistakes. Penicillin was a mistake, Velcro was a mistake. So was the...
Setting key expectations for your employees instead of creating rules and regulations will prompt them to want to perform better. I’m told that many companies maintain...
Organize your process for repair drop-offs and pick-ups, and your customers, jewelers and bottom line will thank you for it.
Acting defensively will only hurt your chances of survival. Now is the time to start playing offense in your business mind-set.
Sleep better at night, knowing you won't run into cash-flow troubles with some simple predictions and a little bit of forecasting.
A job candidate has to fit the store’s culture, says Jack Mitchell. IF YOU WANT TO build a Niceness Hugging Culture, it helps a lot —...
WHAT ARE THE ODDS of actually finding the one person you are right for? You meet 20 people of the opposite sex in your lifetime with...
Lashawn Bauer puts the industry under his microscope, and doesn't like what he sees.I AM ANGRY, and I have been for 25 years. For a quarter...
WHY IT’S TRUE When does a piece of fine jewelry which looked very appealing in a vendor’s display at a jewelry show become a dog in...
The second edition of our poll is bigger and better.
Part 4 of 5: David Brown helps you calculate return on investment.
Your job's not done after a customer agrees to buy, says Shane Decker.
SBA-backed loans let you keep working capital in reserve for cash flow, says Laurie Owen.
Let custom work be your salvation in a tough year, says David Geller.
The following article is an excerpt from Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results by Jack...
Jeweler Matthew Gross recounts how he became a CAD-CAM convert.IT ALL STARTED IN 2005 with a lecture at Kendall College of Art and Design in Grand...
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