Connect with clients through reassurance, friendliness and genuine questions.
Taking care of the small things during your busy season can yield big results.
It's easier to get than you think.
Why are some jewelers thriving while others are going out of business? In this issue, we seek answers.
It's time to create a "moat" around your prices.
It's an extremely simple formula.
“It adds a great element of fun."
Concentrate on custom and healthy vendor relationships to succeed in today’s jewelry retail environment.
Here's the fastest way to see how much your team knows about the customers they serve.
To deliver an unforgettable holiday experience, you have to be on top of your sales game.
It's no time to cut corners on security.
Negative sentiment is appearing.
It's the seventh straight month of declining monthly sales data.
Other clients' wedding pictures can help you land the sale.
It’s beginning to look a lot like Christmas … at least, for your sake, I hope it is!
What’s your favorite day of the year? There are a lot of options to enjoy across the annual calendar, but one in particular often goes unheralded:...
In today’s business climate, doing things the old way will kill your store.
Make it easy for customers to tell you how they feel about your store.
Jewelry shows are no longer an indispensable way to purchase merchandise, even though one can make the case they still provide the best hands-on and comparative...
Group's leader sought "to leave almost every individual that he interacted with better than when he started.”