The best-selling author of business parable Fish shares what he would do if he o wned a jewelry store. [dropcap cap=I] was walking through one of...
In Billy Mays’ recent passing, the world lost one of the greatest salespeople, and while OxiClean and Orange Glo are a world away from diamond rings,...
Be prepared to land that whopper of a sale with these seven easy steps, no matter how small your store or your town. [dropcap cap=I] had...
[h3]Before you fire the customer standing there screaming at you, David Geller says consider the lifetime replacement costs.[/h3] When a typical un-happy “product” customer comes back...
This month David Brown looks at the statistics gathered from the US industry and analyses where the last few months have taken the average US jewelry...
America’s Coolest Stores share a recipe for success: one part dream, one part commitment and one part the deep sense of community they share. [dropcap cap=S]oon...
Big or small, these America's Coolest Stores contest winners have stories to learn from.
Falling diamond sales mean lower overall revenue.
This month the Edge Retail Academy's David Brown offers some insight into the performance of the jewelry market in the US.
When things turn bad in your life, you will be floored at who steps up to the plate with support.
The magazine you hold in your hands could be your first step toward a summer vacation. Every year in July, instore kicks things down a...
Repairs are sales too. They require the same salesmanship as any other product. And you must price them to make money.
Give the customer — and yourself — the freedom that comes with an undefined budget.
It’s your call. You can weather these tumultuous times by trying to play it safe and do nothing, or you can take control and make things...
David Brown says there are things independent store owners do better, but they can't lose sight of return on inventory.
WHY IT’S TRUE A customer leaves having engaged with a staff member but purchased nothing. PLAN OF ACTION To get in touch with the...
Pick a strategy and go with it. It’s you who will most determine how your year will be. Hard to believe it’s June already. (Though I’m...
These financial times could prove to be the best thing that ever happened to the jewelry industry — forging partners, not rivals. I for one am...
Going the extra mile now will make your store even better when the recovery comes.
THE CHART ABOVE shows 12-month rolling averages for the number of items the average store in our survey sold and also the average ticket for the...
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