When a repair walks in the door, don't let a missed sale walk out shortly after.
Identify your staff's strengths and make sure everyone is reading from the same playbook.
WHY IT’S TRUE Selling is not a manageable process. Selling is an event and an overall means to an end. It is not measurable or specific....
Imagine if your salespeople could close three of every four sales.
Many jewelers are leaving dollars on the table when it comes to custom-design sales. Here are 5 easy ways to increase your average ticket.
From phony discounts to poor grading, independents need organized help. But we’re just not getting it from our current array of industry bodies. Whether it be...
Take away one major new idea from the smart jewelry show, and we will have succeeded. Unless you’ve spent the past year on the International...
Don’t get caught up in the bad news. WHY IT’S TRUE You can’t pick up a magazine or news-paper today without reading negative forecasts for consumer...
Sometimes it's a blessing to be hard of hearing and dim of sight.
Slow down and carve out the time each day for those big, important projects.
THE BAD NEWS: December’s numbers were dismal. The good news? The percentage drop was less than in November. Interestingly, the average store sold 48 more items...
Assume that every customer is a millionaire and that she can afford to buy whatever she wants.
WHY IT'S TRUE After reading every 6-month-old magazine while patiently waiting for the doctor to appear in the examination room, we earnestly begin examining the diplomas on...
And then get up, dust yourself off and get back to being the very best you can be. The holidays are over. Hype has quieted,...
THE NOVEMBER FIGURES from our survey group certainly make grim reading. Still, they’re no reason to despair, although they suggest you’re going to have to get...
Make yourself the all-time favorite manager of your employees.
Train your staff to be the experts when it comes to assisting customers choosing a size for their new ring.
You are a sales army of one. Never forget that.
Do we stay reasonably aggressive to make things better, or do we wave the white flag of surrender and wait for things to get better? ...
Get 2009 off to a rousing start by following our to-do list of 100 things … plus three more. There’s nothing like starting off a...
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