I’ve talked before about commitment to your staff. I think it’s good to keep them and train them instead of constantly replacing them. Why? Well, ask...
Jewelers Board of Trade credit ratings allow the entire industry to see monthly who is paying on time and who is not. Guess what? Even...
WHY IT’S TRUE Selling used to be about transactions; now it’s about relationships. People come to your store for jewelry, but they come back only if you...
Hard-working, ambitious associates want clarity and honest discussion of their performance and outlook. You may have heard of the management theory of firing 10 percent of...
A trip to the future site of the INSTORE show Last month, we held a site visit and advisory board meeting at Chicago’s Navy Pier,...
SURE, EVERYBODY WOULD like to close a few extra sales a day, say just one more for every 10 of those tire kickers. But what most...
“ALL MY CUSTOMERS care about is price.” Sound familiar? In all my years of working with jewelers, I don’t think I’ve heard a more commonly used...
David Geller says street gold is fine, but don't forget your Quickbooks.
Last part of three-part series: Want to be in the Top 25% for profitability? increase your sales per employee.
Two divisions debut in America’s Coolest Stores It’s here: the seventh edition of our annual hunt for America’s most innovative jewelry stores — INSTORE’s America’s...
Money isn’t everything but if you don’t pay well enough, everything else you do to inspire your staff will count for naught. If people are nice,...
HIT THAT GLOWING ‘print’ button, it’s time again to see how you measure up against Joe Average?Jeweler. Monthly figures are below. Our highlight category is Fast?Sellers....
SECOND PART of three-part series: Want to be in the Top 25% for profitability? work on your inventory. There’s simply no escaping GMROI. Learn What it...
David Geller says profit can be found in gold's prices-gone-crazy.
One person can’t do it all. Strive to achieve managerial harmony in your store by ensuring you have four distinct personalities on your staff.
How often do you hear the cry among employees: “No one ever talks to me around here?” You know what they’re really saying — that the...
WHY IT’S TRUE With the Internet and other resources, prospective employees are being actively coached on how to present themselves at a job interview. It is imperative...
This new software type can really help you manage.It’s the blazing hot heart of summer and (for many of you) business is pretty durned slow. Want...
Zen Jeweler Fine jewelry requires a long-term attitude from its purchasers and wearers. This is bad news, and here’s why. Much of what we do today...
Key to sellingWHY IT’S TRUE: We have all seen pieces of jewelry that were without a doubt ugly. We have also seen our customers wearing ugly...
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