Overkill alert: I just spent almost an hour on a motivational post aimed at helping you explain to your sales staff why they should work on...
David BrownPresident of The Edge Retail Academy The Great Rebound Comes to an End After four years of almost uninterrupted growth, sales at independent jewelry stores...
You may have heard of Parkinson’s Law — “Work expands so as to fill the time available for its completion.” The law was first noted by one Cyril...
From the ups and downs of entering to knowing how you stack up to peers This article originally appeared in the August 2013 edition of INSTORE....
PUBLISHER’S NOTE Chill Out with America ’s Coolest Pour yourself an iced tea, settle into an easy chair and hang with our winners. BY DAN KISCH...
People can deal with problems and delays. What they can’t deal with is uncertainty. When problems arise with a repair or service, keep customers fully informed....
BY KATE PETERSON Editor’s Note: Real Deal scenarios are inspired by true stories, but are changed to sharpen the dilemmas involved. The names of the characters...
What always strikes me as odd about jewelry stores is how generic the experience is from store to store. When I go to Nordstrom, Macy’s and...
In my Editor’s Note in the June edition of INSTORE, I mentioned in passing my belief that the trend of elaborately staged proposals has already peaked...
The battle for market-share is raging between traditional stores and online operations. And this is not confined to the diamond jewelry sector, it’s taking place in...
When things start to stink, you better act fast.
PUBLISHER’S NOTE An Homage to Reps Treat them right, and they can be a source of value for your store. BY DAN KISCH Published in the...
Be wary of stripping out all the fun from your jewelry store.
Do You — or Don’t You: Do you offer financing to customers looking to buy an engagement ring? BY INSTORE TEAM Published in the July 2013...
The Business: Goodbye, Farewell, and Amen BY MICHAEL NEDLER Published in the July 2013 issue One of my favorite programs was M*A*S*H, hence some of you...
It has been a while since I enjoyed an advertising/marketing book as much as I enjoyed Bob Hoffman’s “101 Contrarian Ideas About Advertising”. Joyously vitriolic, the...
Being short-staffed limits your ability to wow clients. Shane Decker: Help Needed BY SHANE DECKER Published in the July 2013 issue. Every jewelry store in the...
David Geller: Left Behind How to handle watch repairs and those not picked up. BY DAVID GELLER Published in the July 2013 issue. In January, I...
On Display: Setup Magic Don’t fall into the same-old thoughtless presentation of your cases. BY LARRY JOHNSON Published in the July 2013 issue. Setting up the...
Retailer: The Peace of Mind Add-on Service plans can be a win for your store and your customers. BY PETER CANELLA Published in the July 2013...
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