On Running Your Shop: Pickup Tricks Know What you can and can’t do with abandoned repairs. BY DAVID GELLER Published in the January 2013 issue. Every...
David Brown: In Control Who really pulls the strings of your business? BY DAVID BROWN Published in the January 2013 issue Iwas very interested by the...
Tom Duma: Makeover Time Chances are, your store needs updating. BY TOM DUMA Published in the January 2013 issue Ever walk into a store and say...
The billing on my blog and website talk about how I’m writing about “best practices for the independent jewellers.” So what? What’s the big whoop about...
This week, we bring you a classic INSTORE “In the End” from December 2002. It’s extremely dated (J-Lo and Ben Affleck, anyone?), but fun nonetheless. Read...
BY KATE PETERSON Editor’s Note: Real Deal scenarios are inspired by true stories, but are changed to sharpen the dilemmas involved. The names of the characters...
In many ways, the entire diamond pipeline, from mining to retailing, has hardly changed in decades, with the exception of online sales and a long list...
One of the great sales teachers of our time – Zig Ziglar – passed away last week at the ripe, rich age of 86. We’ll miss...
You know already that to add a new habit to your daily routine, you’ve got to schedule it. But what if your habit requires creativity (e.g....
Do You — or Don’t You: Have You Done Anything to Attract Mobile-Phone Users such as Deploy a Special App, Optimize Your Website, or Offer Mobile...
Clients get self-confidence from your ability to reassure them that it’s OK to spend their money. Published in the December 2012 issue Somewhere along the way,...
On Retail: Tell the Story of Your Store BY JUSTIN BORTZ Published in the December 2012 issue. Find your store’s story and success finds you. My...
David BrownPresident of The Edge Retail Academy Gold Loses Some of its Luster Normal transmission resumed in October after a slight fall in rolling 12 months...
On Tuesday, we reported that polished prices had declined year-over-year, for the fourth month in a row. This trend started more than a year ago, when...
Real Deal: The Case of the Chain Store Challenge BY KATE PETERSON Editor’s Note: Real Deal scenarios are inspired by true stories, but are changed to sharpen...
Some of the best advertising creative has been written by people who were nearly completely loony. Whoever came-up with “Movember” was a genius, but can you...
Once upon a time in a jewelry store on Main Stood a jeweler we all know, let’s just call her Jane. She learned her craft going...
Seth Godin shares the most powerful billboard ad imaginable: “Free coffee, next exit”. That’s all you’ll need. Particularly (as Godin says) if your message is typeset...
How to avoid a price war, hiring a tax pro, email versus social media, and more.
Sales Truths : Never Try to Extinguish a Raging Fire with Gasoline. BY DAVID RICHARDSON Published in the December 2012 issue. WHY IT IS TRUE: An...
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