In a store where everyone is paid well, the extra-large bonuses paid to the sales team are causing tensions. What should owner Graham Sullivan do to...
Faced with a mass exodus of unhappy staff, Ben Scott seems to have only one option if he is to save his business … fire his...
The local fire department is demanding Steve Rodriguez surrender a key to his downtown jewelry store to meet city codes. Should he fight this government “intrusion”...
A nasty dent in an employee’s car seems to implicate one of Wilton’s Diamonds’ best customers. How should manager Drew Wilton handle the situation? B Y K...
Inflated diamond reports? Husbands do it too. How should the staff at Winter & Sons explain a price difference to a customer? B Y K A T...
The Case of the High Society Hit & Run The nasty dent in an employee’s car suggests one of Wilton’s Diamonds’ best customers may have just...
The Case of the Quality Quandary Inflated diamond reports? Husbands do it too. How should the staff at Winter & Sons explain the price difference to...
The Case of the Branded Diamond Debacle A wildly embellished negative review has David Byron in a bind. Should he go on the offensive or just...
50 Years of Doing the Right Thing The latest generation of Blumenthals carries on a legacy of commitment, hard work and integrity B Y K A T...
The Case of the Impatient Intended A bride-to-be offers to make a “secret” $1,000 contribution toward the payment of her ring. What should the jeweler do?...
BY KATE PETERSON Editor’s Note: Real Deal scenarios are inspired by true stories, but are changed to sharpen the dilemmas involved. The names of the characters...
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