[dropcap cap=I]t was March 10, and that meant that Elaine Craig had officially worked for Roger and Gina Keel for 15 years. She’d been an instrumental...
[dropcap cap=A]s much as Nancy Wright loved the ease and convenience brought by modern communication technology, there were times when she longed for nothing more than...
[dropcap cap=T]Tim Clarke had sold a lot of engagement rings in his 20 years at Greentree Jewelers – enough to know when a deal felt right...
[dropcap cap=W]hen Erich Gander, head of promotions from KWTH Radio called to talk about plans for the station’s 75th anniversary, Gayle Seaborne was more than happy...
Jamie McPherson is the Serena Williams on the Giller’s sales team. When she’s on her game, there’s no one better, and the store beats all its...
[dropcap cap=J]ill Shaw worked hard at her business. She chose her inventory carefully, was protective of her brand identity and message, and was meticulous in her...
[dropcap cap=G]ary Bilton considered himself a very lucky man. He had a great job, a happy, loving family and, in his view, more good luck than...
[dropcap cap=A]t first, the prospect of losing her top salesperson was disconcerting to Starlight Fine Jewelry owner Connie Goodson. But then Connie began to appreciate the...
[span class=alert]To be eligible for publication in INSTORE, responses must include your name, store name, and the city and state in which your store is located....
A jeweler makes the staff of Ingram & Sons miserable. But does her blow-up with the owner while on sick leave open the door to replace...
The fiancée of one of Robin James’ best customers demands a replacement for a lost earring — or else! Should Robin even try to keep the...
It’s the kind of dilemma every store owner dreads, when what’s right for the business conflicts with what appears to be the morally right thing to...
[dropcap cap=R]ay Beckett was proud of all he and his wife Gina had built in just 20 years. With little more than Ray’s bench experience and...
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