True Tales: A Toast to the Great Customers

Published

10 years ago

August 21, 2014

True Tales: A Toast to the Great Customers

Published in the September 2014 issue

We love our customers. We love helping them get the perfect wedding ring. And sometimes they love us back. The latest example happened in June. Scott Mackey, our operations manager, received a large, heavy box at the store. When Scott opened up the box he was flabbergasted when he saw — much to his delight — five bottles of premium liquor. Yes, some top-shelf booze.

Here’s the background on this story: A very nice fellow from Minnesota had a great experience working with Scott in purchasing a titanium wedding ring. C.J. was so happy with Scott’s above-and-beyond service that he wanted to thank him.

"Scott, you helped me personally get an engagement ring and were wonderful to work with." — C.J.

C.J. asked Scott what his favorite adult beverage was and said he really wanted to buy Scott a drink as a thank-you. But with Scott being in California and C.J. being in Minnesota, that would be difficult.

A few days later the package shows up — with all the ingredients to make a killer Long Island iced tea. Can you believe it? Wow, just so cool. Yes, we do love our customers! — Ron Yates, Yates & Co. Jewelers, Modesto, CA

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”