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True Tales

True Tales: A Toast to the Great Customers



True Tales: A Toast to the Great Customers

Published in the September 2014 issue

We love our customers. We love helping them get the perfect wedding ring. And sometimes they love us back. The latest example happened in June. Scott Mackey, our operations manager, received a large, heavy box at the store. When Scott opened up the box he was flabbergasted when he saw — much to his delight — five bottles of premium liquor. Yes, some top-shelf booze.

Here’s the background on this story: A very nice fellow from Minnesota had a great experience working with Scott in purchasing a titanium wedding ring. C.J. was so happy with Scott’s above-and-beyond service that he wanted to thank him.

"Scott, you helped me personally get an engagement ring and were wonderful to work with." — C.J.

C.J. asked Scott what his favorite adult beverage was and said he really wanted to buy Scott a drink as a thank-you. But with Scott being in California and C.J. being in Minnesota, that would be difficult.


A few days later the package shows up — with all the ingredients to make a killer Long Island iced tea. Can you believe it? Wow, just so cool. Yes, we do love our customers! — Ron Yates, Yates & Co. Jewelers, Modesto, CA



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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