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True Tales

True Tales: All That Smudges

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Precious metal is never spray-painted

“I swear that’s not gold spray paint. That’s real, genuine gold!”

One day we had a man enter asking if we bought gold. I said we did, and to my surprise he handed me a rock spray-painted gold! Worse, it was still wet! I politely told him we wouldn’t be interested in the item and thanked him for coming in. “Look at it, it’s gold!” he said. I took the rock in my hand and some of the paint smudged off. I informed him that gold wouldn’t just wipe off. He told me all gold was made like this. I couldn’t get to the backroom fast enough to share the story! — Morgan B., Corpus Christi, TX


A young guy came in wanting to know if he had been ripped off with an online purchase. His diamond ring came with a certificate that looked like it was printed off a 20-year-old HP printer. The certificate said the diamond was “genuine natural diamond.” It made no mention of the extensive fracture filling. He paid $12,000 for a ring worth about $2,500 at most. When I told him the price, he asked, “So, did I get ripped off?” I think the collective noise of my staff and jaws hitting the cabinets must have hurt his eardrums because he did not seem to hear anything else. — David B., Calgary, Alberta, Canada


A lady walked in one day with a penny she wanted us to buy. She thought it was worth a lot of money. You see, when you rolled it over, “the stamping was upside down,” she explained. She said she had paid $25 for it but the guy told her she could get $50 for it. I showed her some other pennies and noted they all were that way. I think she left still thinking I was wrong! — Lora W., Sanford, NC

 

This article originally appeared in the July 2015 edition of INSTORE.

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True Tales

If She Didn’t Like the Platinum, She Really Won’t Like the Moissanite

This real customer wanted the sheen of sparkly copper.

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A customer sent her fiancé into the store with a piece of copper wire coated with a sparkling something. He said she wanted a ring just like it in platinum with the same finish. We told him there was no finish available to re-create what he was showing us. We called a month later to tell him his platinum band was ready for pickup. When they came in, she became quite snarly because the sparkle finish she asked for was not there. We tried to explain, but she was not hearing us. She said she needed the sparkle to remind her every day of “the sparkle in their lives.” She demanded to know why it took us a month to tell her it was not possible. We explained that we had told her fiancé the day he came in. When she glared at him and asked why he didn’t tell her, he just looked at the floor. (She is 5 foot tall. He is 6 feet 4 inches.) She refused the platinum band we had special-ordered and walked out of the store. We were left to wonder what will happen when she finds out the focal stone in her engagement ring isn’t the 1.5-carat diamond she thinks it is, but rather a stunning moissanite at a tenth the price?

Provided anonymously to INSTORE’s Big Survey

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True Tales

A 5-Carat Diamond Wasn’t Big Enough for This Client

Go big or go home? A jeweler wishes this customer would.

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A CLIENT LOOKED at many different fancy yellows, each above 5 carats, for over six months with countless meetings and still couldn’t decide. The most recent excuse? “It’s just not big enough.”

Provided anonymously to INSTORE’s Big Survey

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True Tales

‘Even If You Were Cher, I Wouldn’t Loan You This Jewelry!’

An owner refuses to fall for this dumb yet real scam artist.

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ONE DAY, a limo pulled into my parking lot. The young lady who alit claimed to be the P.A. for Cher. She went on to pick out pieces from my case that she swore would work in that night’s performance and be returned the next day. I informed her if the star herself walked in, I wouldn’t hand over thousands of dollars worth of jewelry “on loan.” She called me some nasty names and left. Seems Cher was not performing anywhere near the East Coast that night and it was just a scam. Oh well! — James Doggett, Doggett Jewelry, Kingston, NH

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