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True Tales

True Tales: A Beyond-Lifetime Battery Warranty

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We offer a lifetime replacement battery on watches. You pay once and the battery is replaced for a lifetime. Sadly, one of our customers who had purchased one of our lifetime batteries passed away. The heirs came back to us after the funeral, with the receipt, and asked for a refund on the battery as the "lifetime had ended." To be sure, they didn't have the battery; it was buried with the deceased, along with his favorite watch. We went ahead and refunded the money, and had a good laugh – J. DENNIS PETIMEZAS, WATCHMAKER'S DIAMONDS & JEWELRY, JOHNSTOWN, PA

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Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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