Connect with us

True Tales

True Tales: Dreams Fulfilled

Published

on

True Tales: Dreams Fulfilled

BY THE INSTORE TEAM

Published in the April 2013 issue.

Two things — both happening within 15 minutes of each other:

1A customer came in who had been dreaming about a silver ring for quite a while. Unfortunately, it was vintage, one-of-a-kind and sold. She decided to consider a pair of earrings and said that she would come back in. She came back later that day, and behind her walking in was the person who had purchased the ring several months before. I said, “And here is the person who bought the ring!” This person, who was wearing it, asked the woman why she liked it so much and she answered that it was a special gift for her mom. The person who bought it offered it for sale and accepted the offer the other provided. All left very happy.

2About 15 minutes later, another client, whom I had not seen in 10 years, came in and said that the ring she had purchased from me and returned 10 years ago had been in her dreams for the last several months. It was a platinum, star sapphire and diamond Edwardian ring. She came in on a lark to see if I still had it. Oddly, the person who had purchased the ring for his fiancée a while ago, had recently brought back the ring to trade for another. The person who had been dreaming about it wrote a check immediately and left the store elated. A very strange day indeed! — Donna Soodalter- Toman, DIVA (Donna’s Infinite Variety of Adornments), Newtonville, MA

Advertisement

SPONSORED VIDEO

Gene the Jeweler

When Gene the Jeweler Speaks, His Employees Listen

In this episode of Jimmy DeGroot’s Gene the Jeweler series, Gene has a simple request for his employees. The good news is that they follow his instructions. The bad news is that they follow a bit too literally.

Promoted Headlines

True Tales

If She Didn’t Like the Platinum, She Really Won’t Like the Moissanite

This real customer wanted the sheen of sparkly copper.

mm

Published

on

A customer sent her fiancé into the store with a piece of copper wire coated with a sparkling something. He said she wanted a ring just like it in platinum with the same finish. We told him there was no finish available to re-create what he was showing us. We called a month later to tell him his platinum band was ready for pickup. When they came in, she became quite snarly because the sparkle finish she asked for was not there. We tried to explain, but she was not hearing us. She said she needed the sparkle to remind her every day of “the sparkle in their lives.” She demanded to know why it took us a month to tell her it was not possible. We explained that we had told her fiancé the day he came in. When she glared at him and asked why he didn’t tell her, he just looked at the floor. (She is 5 foot tall. He is 6 feet 4 inches.) She refused the platinum band we had special-ordered and walked out of the store. We were left to wonder what will happen when she finds out the focal stone in her engagement ring isn’t the 1.5-carat diamond she thinks it is, but rather a stunning moissanite at a tenth the price?

Provided anonymously to INSTORE’s Big Survey

Continue Reading

True Tales

A 5-Carat Diamond Wasn’t Big Enough for This Client

Go big or go home? A jeweler wishes this customer would.

mm

Published

on

A CLIENT LOOKED at many different fancy yellows, each above 5 carats, for over six months with countless meetings and still couldn’t decide. The most recent excuse? “It’s just not big enough.”

Provided anonymously to INSTORE’s Big Survey

Continue Reading

True Tales

‘Even If You Were Cher, I Wouldn’t Loan You This Jewelry!’

An owner refuses to fall for this dumb yet real scam artist.

mm

Published

on

ONE DAY, a limo pulled into my parking lot. The young lady who alit claimed to be the P.A. for Cher. She went on to pick out pieces from my case that she swore would work in that night’s performance and be returned the next day. I informed her if the star herself walked in, I wouldn’t hand over thousands of dollars worth of jewelry “on loan.” She called me some nasty names and left. Seems Cher was not performing anywhere near the East Coast that night and it was just a scam. Oh well! — James Doggett, Doggett Jewelry, Kingston, NH

Continue Reading

Most Popular