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No Words Can Explain How I Felt After This Sale

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Our store specializes in antique and estate jewelry, which we almost exclusively acquire from customers off the street. We recently had a customer stop in after she had made the rounds to other stores in the area. She was trying to sell some pieces of jewelry she had so she wouldn’t lose her family farm. Her husband had come down with throat cancer, and they had used up all of their savings on medical bills, and they were within a month or so of losing everything they had worked for their entire marriage

She said that they were in the process of turning the farm into a camp for underprivileged kids in the area so youngsters would be able to experience a faith-based camp where they could ride horses, camp, fish and experience other fun activities.

After she explained that, we said we would be more than happy to try to sell the jewelry for her on consignment. She said she was going to step out in faith that we would be able to sell her jewelry for the price she needed in the time she needed it.

Talk about pressure! But as a faith-based small business, we were going to try our hardest, with His help, to make it happen.

After we agreed on prices and our fee (which we reduced), she left her jewelry for us to sell.

After refurbishing her jewelry in record time, we took pictures, posted them on our website, sent an email blast, told her story on our Facebook page and displayed her pieces in the case.

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About three weeks later, with time running out and her calling almost daily, one of our good customers came in wanting to see the jewelry. She had been out of town and had just seen it and felt moved to come in.

Long story short, she wanted to help, loved the pieces, and decided to buy all of them, with no discount!

You can imagine the call I made right after she left! Words can’t explain the emotion on the other end of the line, and when she stopped by to pick up her money, we didn’t have enough tissues in the store.

A few weeks later she called back to thank us again, she was able to save her farm for at least another year, her husband was recovering nicely, and they were in the process of getting approved for a grant from a local church to start the camp.

This is why we’re here, to help and be a blessing to others. My business partner and I love what we do, and we love this business. We’re not getting rich by any means, but that’s not what’s most important. — Brian Stubblefield, Hendersonville Jewelers, Hendersonville TN


This article originally appeared in the February 2014 edition of INSTORE.

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Ready to Relocate? Wilkerson Makes Your Move Seamless

When Brockhaus Jewelry decided to leave their longtime West Main Street storefront for a standalone building elsewhere in Norman, Oklahoma, owners John Brockhaus and Brad Shipman faced a familiar challenge: how to efficiently reduce inventory before the big move. Their solution? Partnering with liquidation specialists Wilkerson for a second time. "We'd already experienced Wilkerson's professionalism during a previous sale," Shipman recalls. "But their approach to our relocation event truly impressed us. They strategically prioritized our existing pieces while tactfully introducing complementary merchandise as inventory levels decreased." The carefully orchestrated sale didn't just meet targets—it shattered them. Asked if they'd endorse Wilkerson to industry colleagues planning similar transitions—whether relocating, retiring, or refreshing their space—both partners were emphatic in their approval. "The entire process was remarkably straightforward," Shipman notes. "Wilkerson delivered a well-structured program, paired us with a knowledgeable advisor, and managed every detail flawlessly from concept to completion."

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No Words Can Explain How I Felt After This Sale

mm

Published

on

Our store specializes in antique and estate jewelry, which we almost exclusively acquire from customers off the street. We recently had a customer stop in after she had made the rounds to other stores in the area. She was trying to sell some pieces of jewelry she had so she wouldn’t lose her family farm. Her husband had come down with throat cancer, and they had used up all of their savings on medical bills, and they were within a month or so of losing everything they had worked for their entire marriage

She said that they were in the process of turning the farm into a camp for underprivileged kids in the area so youngsters would be able to experience a faith-based camp where they could ride horses, camp, fish and experience other fun activities.

After she explained that, we said we would be more than happy to try to sell the jewelry for her on consignment. She said she was going to step out in faith that we would be able to sell her jewelry for the price she needed in the time she needed it.

Talk about pressure! But as a faith-based small business, we were going to try our hardest, with His help, to make it happen.

After we agreed on prices and our fee (which we reduced), she left her jewelry for us to sell.

After refurbishing her jewelry in record time, we took pictures, posted them on our website, sent an email blast, told her story on our Facebook page and displayed her pieces in the case.

Advertisement

About three weeks later, with time running out and her calling almost daily, one of our good customers came in wanting to see the jewelry. She had been out of town and had just seen it and felt moved to come in.

Long story short, she wanted to help, loved the pieces, and decided to buy all of them, with no discount!

You can imagine the call I made right after she left! Words can’t explain the emotion on the other end of the line, and when she stopped by to pick up her money, we didn’t have enough tissues in the store.

A few weeks later she called back to thank us again, she was able to save her farm for at least another year, her husband was recovering nicely, and they were in the process of getting approved for a grant from a local church to start the camp.

This is why we’re here, to help and be a blessing to others. My business partner and I love what we do, and we love this business. We’re not getting rich by any means, but that’s not what’s most important. — Brian Stubblefield, Hendersonville Jewelers, Hendersonville TN


This article originally appeared in the February 2014 edition of INSTORE.

Advertisement

Advertisement

SPONSORED VIDEO

Ready to Relocate? Wilkerson Makes Your Move Seamless

When Brockhaus Jewelry decided to leave their longtime West Main Street storefront for a standalone building elsewhere in Norman, Oklahoma, owners John Brockhaus and Brad Shipman faced a familiar challenge: how to efficiently reduce inventory before the big move. Their solution? Partnering with liquidation specialists Wilkerson for a second time. "We'd already experienced Wilkerson's professionalism during a previous sale," Shipman recalls. "But their approach to our relocation event truly impressed us. They strategically prioritized our existing pieces while tactfully introducing complementary merchandise as inventory levels decreased." The carefully orchestrated sale didn't just meet targets—it shattered them. Asked if they'd endorse Wilkerson to industry colleagues planning similar transitions—whether relocating, retiring, or refreshing their space—both partners were emphatic in their approval. "The entire process was remarkably straightforward," Shipman notes. "Wilkerson delivered a well-structured program, paired us with a knowledgeable advisor, and managed every detail flawlessly from concept to completion."

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