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True Tales: Fire, Fire

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True Tales: Fire, Fire

 

We used to burn a candle on our service counter, until the day a customer leaned over to help look for an item that had fallen into the printer, and her hair went up in flames. The poor part-timer that put out the flames will never forget it. Frankly, we have laughed about this for 10 years now. Not so funny that day. — Allison L., Rock Hill, SC

We were working hard one day when someone smelled something burning. As smoke started to fill the store, everyone was rushing around trying to locate the source of the fire, except for one of my sales associates, who was working with a woman on a watch for her husband as an anniversary gift. We called 911 and shortly after the fire crew burst in, all ready to spring into action …. It turned out a light fixture had blown a ballast although it looked like the whole store was on fire. During the whole time, our sales associate selling the watch never left her post, and neither did the customer. The firemen got the light fixture down and there was still quite a bit of smoke for some time. As the firemen were walking out, so was the customer, proudly displaying her Grogan Jewelers bag with her husband’s new watch. The associate told us later that there was no way she was going to let the lady walk. — Jay K., Florence, AL

This article originally appeared in the November 2015 edition of INSTORE.

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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True Tales

True Tales: Fire, Fire

Published

on

True Tales: Fire, Fire

 

We used to burn a candle on our service counter, until the day a customer leaned over to help look for an item that had fallen into the printer, and her hair went up in flames. The poor part-timer that put out the flames will never forget it. Frankly, we have laughed about this for 10 years now. Not so funny that day. — Allison L., Rock Hill, SC

We were working hard one day when someone smelled something burning. As smoke started to fill the store, everyone was rushing around trying to locate the source of the fire, except for one of my sales associates, who was working with a woman on a watch for her husband as an anniversary gift. We called 911 and shortly after the fire crew burst in, all ready to spring into action …. It turned out a light fixture had blown a ballast although it looked like the whole store was on fire. During the whole time, our sales associate selling the watch never left her post, and neither did the customer. The firemen got the light fixture down and there was still quite a bit of smoke for some time. As the firemen were walking out, so was the customer, proudly displaying her Grogan Jewelers bag with her husband’s new watch. The associate told us later that there was no way she was going to let the lady walk. — Jay K., Florence, AL

This article originally appeared in the November 2015 edition of INSTORE.

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

Promoted Headlines

Most Popular