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True Tales: Fire, Fire

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We used to burn a candle on our service counter, until the day a customer leaned over to help look for an item that had fallen into the printer, and her hair went up in flames. The poor part-timer that put out the flames will never forget it. Frankly, we have laughed about this for 10 years now. Not so funny that day. — Allison L., Rock Hill, SC

We were working hard one day when someone smelled something burning. As smoke started to fill the store, everyone was rushing around trying to locate the source of the fire, except for one of my sales associates, who was working with a woman on a watch for her husband as an anniversary gift. We called 911 and shortly after the fire crew burst in, all ready to spring into action …. It turned out a light fixture had blown a ballast although it looked like the whole store was on fire. During the whole time, our sales associate selling the watch never left her post, and neither did the customer. The firemen got the light fixture down and there was still quite a bit of smoke for some time. As the firemen were walking out, so was the customer, proudly displaying her Grogan Jewelers bag with her husband’s new watch. The associate told us later that there was no way she was going to let the lady walk. — Jay K., Florence, AL

This article originally appeared in the November 2015 edition of INSTORE.

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True Tales

“Even If You Were Cher, I Wouldn’t Loan You This Jewelry!”

An owner refuses to fall for this dumb yet real scam artist.

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ONE DAY, a limo pulled into my parking lot. The young lady who alit claimed to be the P.A. for Cher. She went on to pick out pieces from my case that she swore would work in that night’s performance and be returned the next day. I informed her if the star herself walked in, I wouldn’t hand over thousands of dollars worth of jewelry “on loan.” She called me some nasty names and left. Seems Cher was not performing anywhere near the East Coast that night and it was just a scam. Oh well! — James Doggett, Doggett Jewelry, Kingston, NH

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True Tales

You Won’t Believe Why This Customer Returned a Ring

He had really high standards.

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A MALE CUSTOMER ordered a $4,000 platinum band, which shortly arrived from Germany. He holds it up and puts it on; it fits perfectly. Then he peers intently inside the ring. “The third hallmark is a fraction out of line,” he says. We send it back to Germany and it duly arrives with the hallmark totally lined up. The customer comes in and says that he doesn’t want this ring as it’s like buying a Mercedes and the salesman dings the wing: he repairs it, but would you want a damaged Mercedes? Left me speechless. The customer still has a credit three years later. — Gordon Lawrie, Eidos, Santa Fe, NM

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This Jeweler Had to Get Innovative with a Penis Ring

In emergencies, release latch.

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A lady came to get a ring for her boyfriend’s penis. We suggested that it would not be a good idea to get one that does not open as that could end up being dangerous. We had to get an arthritic shank from Stuller and make one that opens and closes like a mini baby bangle. Gene Arthur, Arthur’s Jewelry, Reidsville, NC 

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