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True Tales

True Tales: Mmm, Mmm, Good!

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Strange stories from the front lines

We had a young boy in our store who thought our showcases were tasty. He started at one end, stuck out his tongue and licked his way down the front of four showcases. SUE P., ESCANABA, MI

We have a customer who buys jewelry for his wife every year for Christmas. After several years of receiving jewelry for Christmas, the surprise factor had worn off. So we started to come up with interesting ways to wrap the jewelry in packages she wouldn’t recognize. We would use a makeup bag, nail kit or a larger box, etc. Last Christmas, we used one of the candy boxes we hand out to customers as a gift-with- purchase. An employee put the candy box with the jewelry inside in an isolated area of the safe (so it wouldn’t accidentally be given away) until the customer could come to pick it up. Well … our plan failed! The candy supply was getting low and the box was accidently given away to another customer! And we didn’t realize it until the original customer called to say that he would be there in an hour to pick it up! We scurried around trying to remember the last few people we gave candy to. We eventually figured it out and were able to call the customer and ask them to ?Please bring the box back!? Just as the box made it back to our office, the rightful owner came in to claim it. Scary situation ? but we had a chuckle when it was all over! 
NICOLE S.,
LORAIN, OH

We make jewelry  
for our customer’s cat and iguana. Why? Well, first he brought us a picture of his cat ? from a portrait studio, no less! ? and asked us to make a pendant that matched the cat’s blue eyes. Then he came back asking for a bracelet for his iguana. My guess? The iguana was jealous! 
DOROTHY R.,
CHICAGO, IL

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Our in-store jeweler fell off a chair trying to change a light bulb at home and broke his shoulder. And now our store has a new joke: ?How many jewelers does it take to change a light bulb?? Aren’t we cruel? 
MARTA V.,
YORK, PA

We operate in a very diverse area and have had customers ask if we will polish their gold teeth! 
EILEEN D.,
RAHWAY, NJ

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True Tales

The Sweet Taste of Vindication

A plate piled high with cookies can go a long way to remedying a false accusation.

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Last summer, we had a customer come in to pick up a pearl necklace that she “swore” she left with us to repair. When we couldn’t find it in our repair box, she got really mad and threatened to call the Better Business Bureau on us. We were all stymied. None of our records showed that she had left that necklace with us. A few days later, she sent her husband in with a plate piled high with cookies to apologize. She had found the necklace in her jewelry box. She hadn’t brought it to us after all. Those cookies were very sweet indeed! — Chay Rees Runnels, Rees Jewelry, Nacogdoches, TX

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True Tales

One-Legged Man Leaves Trail of Devastation In Search of Ice Cream

His parting words were, ‘My wife is going to kill me.’

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Our shop was very busy one afternoon, when all of a sudden my husband yells, “Oh s#!@, call 911!” and goes running out the door just as a car hops the curb and crashes into the glass door and surrounding concrete wall of the Safeway next door to us. My husband (who is a former policeman) assists the motorist as he rolls the car back off the curb and into a parking slot. He had meant to park the car, but accidentally hit the gas instead of the brake. As one of our staff is talking to the 911 operator, they ask, “Does the motorist have any visible injuries?” Hollie, our manager, was quick to let them know that the driver had only one leg, but that it didn’t happen because of the crash. (Turns out his amputation was a month old.) This man had “borrowed” his wife’s car while she was out of town and he kept saying, “She’s going to kill me!” So, the fire department comes, the paramedics come … the guy says he’s fine. He says he needs to go over to the grocery store to get what he came for: ice cream. Said he’d be back to talk to the police after he got that and away he goes with his crutches. Police come … they wait and wait … pretty soon, here he comes, driving one of those complimentary electric carts for shoppers, and as we’re all watching in disbelief, he drives right into the large decorative post in front of our shop. Backs up and then drives once again into the post as he was trying to get by it to talk to the cop. — Teri Vogan, Vogan Gold & Silver Works, Inc., Colorado Springs, CO

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True Tales

If She Didn’t Like the Platinum, She Really Won’t Like the Moissanite

This real customer wanted the sheen of sparkly copper.

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A customer sent her fiancé into the store with a piece of copper wire coated with a sparkling something. He said she wanted a ring just like it in platinum with the same finish. We told him there was no finish available to re-create what he was showing us. We called a month later to tell him his platinum band was ready for pickup. When they came in, she became quite snarly because the sparkle finish she asked for was not there. We tried to explain, but she was not hearing us. She said she needed the sparkle to remind her every day of “the sparkle in their lives.” She demanded to know why it took us a month to tell her it was not possible. We explained that we had told her fiancé the day he came in. When she glared at him and asked why he didn’t tell her, he just looked at the floor. (She is 5 foot tall. He is 6 feet 4 inches.) She refused the platinum band we had special-ordered and walked out of the store. We were left to wonder what will happen when she finds out the focal stone in her engagement ring isn’t the 1.5-carat diamond she thinks it is, but rather a stunning moissanite at a tenth the price?

Provided anonymously to INSTORE’s Big Survey

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