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True Tales: Mmm, Mmm, Good!

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Strange stories from the front lines

We had a young boy in our store who thought our showcases were tasty. He started at one end, stuck out his tongue and licked his way down the front of four showcases. SUE P., ESCANABA, MI

We have a customer who buys jewelry for his wife every year for Christmas. After several years of receiving jewelry for Christmas, the surprise factor had worn off. So we started to come up with interesting ways to wrap the jewelry in packages she wouldn’t recognize. We would use a makeup bag, nail kit or a larger box, etc. Last Christmas, we used one of the candy boxes we hand out to customers as a gift-with- purchase. An employee put the candy box with the jewelry inside in an isolated area of the safe (so it wouldn’t accidentally be given away) until the customer could come to pick it up. Well … our plan failed! The candy supply was getting low and the box was accidently given away to another customer! And we didn’t realize it until the original customer called to say that he would be there in an hour to pick it up! We scurried around trying to remember the last few people we gave candy to. We eventually figured it out and were able to call the customer and ask them to ?Please bring the box back!? Just as the box made it back to our office, the rightful owner came in to claim it. Scary situation ? but we had a chuckle when it was all over! 
NICOLE S.,
LORAIN, OH

We make jewelry  
for our customer’s cat and iguana. Why? Well, first he brought us a picture of his cat ? from a portrait studio, no less! ? and asked us to make a pendant that matched the cat’s blue eyes. Then he came back asking for a bracelet for his iguana. My guess? The iguana was jealous! 
DOROTHY R.,
CHICAGO, IL

Our in-store jeweler fell off a chair trying to change a light bulb at home and broke his shoulder. And now our store has a new joke: ?How many jewelers does it take to change a light bulb?? Aren’t we cruel? 
MARTA V.,
YORK, PA

We operate in a very diverse area and have had customers ask if we will polish their gold teeth! 
EILEEN D.,
RAHWAY, NJ

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Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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True Tales

True Tales: Mmm, Mmm, Good!

Published

on

Strange stories from the front lines

We had a young boy in our store who thought our showcases were tasty. He started at one end, stuck out his tongue and licked his way down the front of four showcases. SUE P., ESCANABA, MI

We have a customer who buys jewelry for his wife every year for Christmas. After several years of receiving jewelry for Christmas, the surprise factor had worn off. So we started to come up with interesting ways to wrap the jewelry in packages she wouldn’t recognize. We would use a makeup bag, nail kit or a larger box, etc. Last Christmas, we used one of the candy boxes we hand out to customers as a gift-with- purchase. An employee put the candy box with the jewelry inside in an isolated area of the safe (so it wouldn’t accidentally be given away) until the customer could come to pick it up. Well … our plan failed! The candy supply was getting low and the box was accidently given away to another customer! And we didn’t realize it until the original customer called to say that he would be there in an hour to pick it up! We scurried around trying to remember the last few people we gave candy to. We eventually figured it out and were able to call the customer and ask them to ?Please bring the box back!? Just as the box made it back to our office, the rightful owner came in to claim it. Scary situation ? but we had a chuckle when it was all over! 
NICOLE S.,
LORAIN, OH

We make jewelry  
for our customer’s cat and iguana. Why? Well, first he brought us a picture of his cat ? from a portrait studio, no less! ? and asked us to make a pendant that matched the cat’s blue eyes. Then he came back asking for a bracelet for his iguana. My guess? The iguana was jealous! 
DOROTHY R.,
CHICAGO, IL

Our in-store jeweler fell off a chair trying to change a light bulb at home and broke his shoulder. And now our store has a new joke: ?How many jewelers does it take to change a light bulb?? Aren’t we cruel? 
MARTA V.,
YORK, PA

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We operate in a very diverse area and have had customers ask if we will polish their gold teeth! 
EILEEN D.,
RAHWAY, NJ

Advertisement

SPONSORED VIDEO

Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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