Connect with us

True Tales: Size Matters

Published

on

True Tales: September 2013

BY THE INSTORE TEAM

Published in the September 2013 issue.

SIZE MATTERS

A woman recently called and asked if we sized rings and the conversation went something like this:

CUSTOMER: “Do you guys size rings?”

ME: “Yes, we sure do.”

CUSTOMER: “How long does it usually take?”

ME: “Our normal turnaround time is 10 days, but we can put a rush on it if need be.”

Advertisement

CUSTOMER: “How much does it cost?”

ME: “Ring sizing starts at $25 and goes up from there.”

CUSTOMER: “Do I need to bring the ring in to have is sized?”

ME: “Excuse me?”

CUSTOMER: “Do I need to bring the ring in to have it sized?”

ME: “Yes ma’am, we size all rings here in the store.”

Advertisement

CUSTOMER: “OK, well, I’m gonna check with another jeweler.” And she hung up the phone.

Travis Piper, Piper Diamond Co., Vincennes, IN

TARNISHED REPUTATION

My father once had a young man come in the store with a 14K yellow gold rope chain. We had sold him the chain and it was tarnishing.

WALT FREEMAN: “You may have a high concentration of acid in your system, and that may have turned the chain dark.”

CUSTOMER: “Hey man, I haven’t done acid in years!”
Susie Freeman, Freeman Jewelers, Fort Wayne, IN

THE REAL THING

CUSTOMER: “I know you don’t have this, I’ve been looking for it for years. I want a 14K Coke bottle charm.”

Advertisement

ME: “I have exactly what you’ve’ been looking for.”

CUSTOMER: “WOW! I can’t believe it. After all these years you actually have one!” I reached into the showcase and pulled out a 14K yellow gold Coke bottle charm.

CUSTOMER: “Oh, I wanted an 8-ounce bottle; this one is a 16-ounce style.”
Don Delano, JL Jewelers, Tampa, FL

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular

True Tales

True Tales: Size Matters

Published

on

True Tales: September 2013

BY THE INSTORE TEAM

Published in the September 2013 issue.

SIZE MATTERS

A woman recently called and asked if we sized rings and the conversation went something like this:

CUSTOMER: “Do you guys size rings?”

ME: “Yes, we sure do.”

CUSTOMER: “How long does it usually take?”

Advertisement

ME: “Our normal turnaround time is 10 days, but we can put a rush on it if need be.”

CUSTOMER: “How much does it cost?”

ME: “Ring sizing starts at $25 and goes up from there.”

CUSTOMER: “Do I need to bring the ring in to have is sized?”

ME: “Excuse me?”

CUSTOMER: “Do I need to bring the ring in to have it sized?”

Advertisement

ME: “Yes ma’am, we size all rings here in the store.”

CUSTOMER: “OK, well, I’m gonna check with another jeweler.” And she hung up the phone.

Travis Piper, Piper Diamond Co., Vincennes, IN

TARNISHED REPUTATION

My father once had a young man come in the store with a 14K yellow gold rope chain. We had sold him the chain and it was tarnishing.

WALT FREEMAN: “You may have a high concentration of acid in your system, and that may have turned the chain dark.”

CUSTOMER: “Hey man, I haven’t done acid in years!”
Susie Freeman, Freeman Jewelers, Fort Wayne, IN

Advertisement
THE REAL THING

CUSTOMER: “I know you don’t have this, I’ve been looking for it for years. I want a 14K Coke bottle charm.”

ME: “I have exactly what you’ve’ been looking for.”

CUSTOMER: “WOW! I can’t believe it. After all these years you actually have one!” I reached into the showcase and pulled out a 14K yellow gold Coke bottle charm.

CUSTOMER: “Oh, I wanted an 8-ounce bottle; this one is a 16-ounce style.”
Don Delano, JL Jewelers, Tampa, FL

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular