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True Tales: Sometimes Your Refund Policy Is No Match for the Waterworks

A spurned Christmas gift puts the store owner in a difficult position.

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True Tales: Sometimes Your Refund Policy Is No Match for the Waterworks

A gentleman bought a nice bracelet for a woman he’d been seeing the past few months. He was proud of what he picked out and was excited to give it to her as a token of his love. A few days after Christmas, he called asking about our return policy, which is store credit only. The cost of the bracelet was $3,000 and he really wanted a full refund returned to his credit card, which I (the store manager) could not authorize, so I encouraged him to come in person to appeal to our owner. When the gentleman came in, an employee asked how they could help him, and he started crying in the middle of the store, saying he bought this bracelet for the wrong girl who broke up with him and said she couldn’t accept his gift. The owner refused, but the man starts crying harder, saying, “Well, who else am I going to buy any jewelry for? I don’t have anyone else to give this bracelet to!” The owner felt so bad, she refunded the full amount to his credit card and gave him a box of tissues along with suggestions of some good dating sites. — Rebecca Larson, Barry Peterson Jewelers, Ketchum, ID

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Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

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