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True Tales: Short-Lived Happiness

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Stories from the front lines of retail 

A nice, enthusiastic guy calls several times, making sure we would be ready for him to bring in his girlfriend for an engagement ring. He says, “Money is no object. I have a great job and it is full time.”
At noon, he comes in the door with a very surprised, scared, nervous girlfriend. We help her make three choices for an engagement ring. She has tears in her eyes. We’ve been chatting back and forth and I ask how long have they been together. “One month” was the answer. They left with him saying he’d be back to finalize the deal. He never did return. A month later he came in and asked if we were hiring. I had to tell him no. He hung his head and left. I felt sorry for him and wondered about his girlfriend. From the happiest guy in the world to the most sad in just 30 days.
— TERRY AND SANDY SMITH

GOLDSMITH JEWELERS, LITTLE FALLS, MN

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Orin Mazzoni, Jr., the owner of Orin Jewelers in Garden City and Northville, Michigan, decided it was time to downsize. With two locations and an eye on the future, Mazzoni asked Wilkerson to take the lead on closing the Garden City store. Mazzoni met Wilkerson’s Rick Hayes some years back, he says, and once he made up his mind to consolidate, he and Hayes “set up a timeline” for the sale. Despite the pandemic, Mazzoni says the everything went smoothly. “Many days, we had lines of people waiting to get in,” he says, adding that Wilkerson’s professionalism made it all worthwhile. “Whenever you do an event like this, you think, ‘I’ve been doing this my whole life. Do I really need to pay someone to do it for me?’ But then I realized, these guys are the pros and we need to move forward with them.”

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