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The Old Man Who Could Not Escape Our Bathroom

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An aged gentleman comes into our store to pick up a job. He asks to use our bathroom. After an extended period of time, I am getting concerned about whether he has “fallen in” or passed out in there. A couple minutes later, I hear a faint knocking from within. Then the phone rings and it’s this guy calling, telling me he cannot get out of the bathroom. I run over to the door and yell, “Just pull down on the door handle.”  He replies, “I have been trying, but it won’t open.” My next step is to get a safety pin to unlock the door when all of a sudden he opens the door and walks out. I apologize about the difficulty he had getting out of the bathroom, only to find out he had been struggling with the locked janitor’s closet on the other side of the sink. I pray that he can find his way home. — Told anonymously to INSTORE’s Big Survey, 2016


This article originally appeared in the June 2017 edition of INSTORE.

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For 25 years, Stafford Jewelers of Cincinnati, Ohio, was THE place to go for special gifts, engagement diamonds, high-end Swiss watch brands — in other words, the crème de la crème of fine jewelry. But this summer, the Stafford family was ready to retire. So, they chose Wilkerson to help them close up shop. “One of the biggest concerns was having the sale in the middle of COVID,” says Director of Stores Michelle Randle. Wilkerson gave the Stafford team plenty of ideas as well as safety guidelines, which they closely followed. “All of the employees felt safe, the customers coming in the door felt safe and we did a lot of business,” says Randle. How much business? “The inventory flew,” she says. Translation: They sold millions and millions of dollars-worth of merchandise. Randle calls it, “an incredible experience.” Would she recommend Wilkerson to other retailers who are thinking of thinning their inventories or retiring? “Everyone got more than what they expected out of the sale. You have to hire Wilkerson. They’re amazing.”

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