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True Tales

The Old Man Who Could Not Escape Our Bathroom

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An aged gentleman comes into our store to pick up a job. He asks to use our bathroom. After an extended period of time, I am getting concerned about whether he has “fallen in” or passed out in there. A couple minutes later, I hear a faint knocking from within. Then the phone rings and it’s this guy calling, telling me he cannot get out of the bathroom. I run over to the door and yell, “Just pull down on the door handle.”  He replies, “I have been trying, but it won’t open.” My next step is to get a safety pin to unlock the door when all of a sudden he opens the door and walks out. I apologize about the difficulty he had getting out of the bathroom, only to find out he had been struggling with the locked janitor’s closet on the other side of the sink. I pray that he can find his way home. — Told anonymously to INSTORE’s Big Survey, 2016


This article originally appeared in the June 2017 edition of INSTORE.

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VIDEO HIGHLIGHT

Gene the Jeweler

Gene Shows His Competitive Spirit ... and It's Not Pretty

In this episode of Jimmy DeGroot’s satirical Gene the Jeweler series, Gene answers a viewer question: “It looks like you have a laser welder in your shop. Should I get one?” Gene suspects he knows who sent the query. He’s not pleased. In fact, the situation brings out the worst of Gene’s competitive spirit.

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True Tales

Five Carats Weren’t Big Enough for This Client

Go big or go home? A jeweler wishes this customer would.

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A client looked at many different fancy yellows, each above 5 carats, for over six months with countless meetings and still couldn’t decide. The most recent excuse? “It’s just not big enough.”

Provided anonymously to INSTORE’s Big Survey

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True Tales

‘Even If You Were Cher, I Wouldn’t Loan You This Jewelry!’

An owner refuses to fall for this dumb yet real scam artist.

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ONE DAY, a limo pulled into my parking lot. The young lady who alit claimed to be the P.A. for Cher. She went on to pick out pieces from my case that she swore would work in that night’s performance and be returned the next day. I informed her if the star herself walked in, I wouldn’t hand over thousands of dollars worth of jewelry “on loan.” She called me some nasty names and left. Seems Cher was not performing anywhere near the East Coast that night and it was just a scam. Oh well! — James Doggett, Doggett Jewelry, Kingston, NH

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True Tales

You Won’t Believe Why This Customer Returned a Ring

He had really high standards.

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A MALE CUSTOMER ordered a $4,000 platinum band, which shortly arrived from Germany. He holds it up and puts it on; it fits perfectly. Then he peers intently inside the ring. “The third hallmark is a fraction out of line,” he says. We send it back to Germany and it duly arrives with the hallmark totally lined up. The customer comes in and says that he doesn’t want this ring as it’s like buying a Mercedes and the salesman dings the wing: he repairs it, but would you want a damaged Mercedes? Left me speechless. The customer still has a credit three years later. — Gordon Lawrie, Eidos, Santa Fe, NM

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