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True Tales: The Truth Comes Out

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?A middle-aged couple with a young daughter, about 8, came into our store and asked for the manager. I asked them how I could help. The lady showed me a watch which she purchased at least six months before.The crystal was scratched and chipped, and the band looked very worn. She started to yell at me that we sold her this watch and it’s all chipped and scratched and looks terrible. I tried to explain to her that she purchased this watch in brand-new condition and added that she would never purchase from us a new watch with all those scratches and worn marks. As soon as I said that, her husband grabbed the watch from his wife’s hand and told me that I was calling his wife a liar, and didn’t believe her story. Just at that moment, the little girl pulled her mother’s skirt and said: ?Mommy, don’t you remember dropping this watch two days ago?’ When her father heard this, he swore and threw the watch against the marble floor, breaking it into a thousand pieces. The father grabbed his little girl by the hand and they rushed out of our store.? 
 
SARAH BUCKNELL 
via email, Ontario, Canada 

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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True Tales

True Tales: The Truth Comes Out

Published

on

?A middle-aged couple with a young daughter, about 8, came into our store and asked for the manager. I asked them how I could help. The lady showed me a watch which she purchased at least six months before.The crystal was scratched and chipped, and the band looked very worn. She started to yell at me that we sold her this watch and it’s all chipped and scratched and looks terrible. I tried to explain to her that she purchased this watch in brand-new condition and added that she would never purchase from us a new watch with all those scratches and worn marks. As soon as I said that, her husband grabbed the watch from his wife’s hand and told me that I was calling his wife a liar, and didn’t believe her story. Just at that moment, the little girl pulled her mother’s skirt and said: ?Mommy, don’t you remember dropping this watch two days ago?’ When her father heard this, he swore and threw the watch against the marble floor, breaking it into a thousand pieces. The father grabbed his little girl by the hand and they rushed out of our store.? 
 
SARAH BUCKNELL 
via email, Ontario, Canada 

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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Most Popular