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True Tales

True Tales: The Truth Comes Out



?A middle-aged couple with a young daughter, about 8, came into our store and asked for the manager. I asked them how I could help. The lady showed me a watch which she purchased at least six months before.The crystal was scratched and chipped, and the band looked very worn. She started to yell at me that we sold her this watch and it’s all chipped and scratched and looks terrible. I tried to explain to her that she purchased this watch in brand-new condition and added that she would never purchase from us a new watch with all those scratches and worn marks. As soon as I said that, her husband grabbed the watch from his wife’s hand and told me that I was calling his wife a liar, and didn’t believe her story. Just at that moment, the little girl pulled her mother’s skirt and said: ?Mommy, don’t you remember dropping this watch two days ago?’ When her father heard this, he swore and threw the watch against the marble floor, breaking it into a thousand pieces. The father grabbed his little girl by the hand and they rushed out of our store.? 
via email, Ontario, Canada 



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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