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True Tales: The Truth Comes Out

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?A middle-aged couple with a young daughter, about 8, came into our store and asked for the manager. I asked them how I could help. The lady showed me a watch which she purchased at least six months before.The crystal was scratched and chipped, and the band looked very worn. She started to yell at me that we sold her this watch and it’s all chipped and scratched and looks terrible. I tried to explain to her that she purchased this watch in brand-new condition and added that she would never purchase from us a new watch with all those scratches and worn marks. As soon as I said that, her husband grabbed the watch from his wife’s hand and told me that I was calling his wife a liar, and didn’t believe her story. Just at that moment, the little girl pulled her mother’s skirt and said: ?Mommy, don’t you remember dropping this watch two days ago?’ When her father heard this, he swore and threw the watch against the marble floor, breaking it into a thousand pieces. The father grabbed his little girl by the hand and they rushed out of our store.? 
 
SARAH BUCKNELL 
via email, Ontario, Canada 

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Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.

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True Tales

True Tales: The Truth Comes Out

Published

on

?A middle-aged couple with a young daughter, about 8, came into our store and asked for the manager. I asked them how I could help. The lady showed me a watch which she purchased at least six months before.The crystal was scratched and chipped, and the band looked very worn. She started to yell at me that we sold her this watch and it’s all chipped and scratched and looks terrible. I tried to explain to her that she purchased this watch in brand-new condition and added that she would never purchase from us a new watch with all those scratches and worn marks. As soon as I said that, her husband grabbed the watch from his wife’s hand and told me that I was calling his wife a liar, and didn’t believe her story. Just at that moment, the little girl pulled her mother’s skirt and said: ?Mommy, don’t you remember dropping this watch two days ago?’ When her father heard this, he swore and threw the watch against the marble floor, breaking it into a thousand pieces. The father grabbed his little girl by the hand and they rushed out of our store.? 
 
SARAH BUCKNELL 
via email, Ontario, Canada 

Advertisement

SPONSORED VIDEO

Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.

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