IN THIS EPISODE of Jimmy DeGroot’s satirical Gene the Jeweler series, Gene explains his views on customer service.

It’s actually kind of appalling.

Gene’s a firm believer in providing the bare minimum.

By the end of the clip, you can see where that attitude is getting him.

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WHEN GENE THE JEWELER is choosing merchandise to carry in his store, has a rule: Never buy the same thing twice.

He makes this promise to his customers: “You’re never going to own something that someone else in town already owns. Everything is unique.”

But what if a particular item is selling like crazy?

“Well, we’d never know, because we only sell one of it,” the fictional character, a creation of marketing specialists Jimmy DeGroot, says in the video below.

In Gene’s mind, selling the same thing over and over again could lead to disaster. Perhaps if he were a better businessman, he’d realize that it would, in fact, lead to higher profits.

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IN THIS EPISODE OF the satirical Gene the Jeweler series, Gene provides some insight into how he approaches sales.

OK, actually, he looks at a “circle of sales” diagram hanging on the wall and apparently makes everything up on the spot.

Gene’s problem is that he starts at the wrong place on the flowchart.

It’s almost as if Gene, a creation of marketing specialist Jimmy DeGroot, never studied sales methodology at all.

Watch the video: