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Have you ever had a situation that felt like it was going to be a problem right from the beginning?

Cullen Wulf did, and it stemmed from a customer not listening to his advice about what her watch really needed.

Now she wants him to pay for an issue he didn’t cause.

Watch the video re-enacting the scene:

Video: Yes, I Replaced Your Watch Battery. No, I Don’t Owe You $1,200 for Unrelated Repairs …

Cullen Wulf is the owner of AaLand Diamond Jewelers in Merrillville, IN. Follow him on Instagram.

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Moving Up — Not Out — with Wilkerson

Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

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