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Ways to Build Loyal, Repeat and Educated Customers

The Plumb Club’s Podcasts for March help retailers gain valuable insight into these areas and provide key and actionable tips on both.

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Ways to Build Loyal, Repeat and Educated Customers

(PRESS RELEASE) NEW YORK — With jewelry retail, structuring marketing, merchandising and sales plans around creating and building long-term relationships with customers can increase both sales and profits. Additionally, the ability to showcase new categories and knowledgably answer questions can expose a store to a new and upcoming market segment. The Plumb Club’s Podcasts for March help retailers gain valuable insight into these areas and provide key and actionable tips on both. The podcasts, delivered by experts in the field, are available in the “Listen” area of the Jewelers Resource Center along with an extensive library of other retailer dedicated topics.

Seed to Stone: A Behind-the-Scenes Tour of the Premium Diamond Growth Process
Consumer demand for lab grown diamonds continues to rise. It is more important than ever that a retailer can accurately and powerfully share the unique story behind lab grown diamonds. In this podcast Brittany Lewis, chief marketing officer and Dr. Jonathan Levine-Miles, chief process officer for WD Lab Grown Diamonds give a clear overview of the premium lab grown diamond growth process, to ensure retailers can answer questions at point of sale. They provide fun facts about lab grown diamond growth, as well as talking points on sustainability and traceability and give retail tips on engaging the next generation customer. WD Lab Grown Diamonds is a leading lab grown diamond manufacturer, founded in 2008. A global leader in high-quality laboratory created diamonds with distribution under the brands WD Lab Grown Diamonds and Latitude.

Building Your Business with Diamond Milestones
Long term customer relationships are vital to the success of your business. In this podcast sponsored by Jasani Group, Cheryl Kremkow shares how building a relationship starting from the engagement ring purchase and focusing on customer lifecycles can increase sales and profits. Structuring marketing, merchandising and sales on life’s milestones can help a retailer make sure customers come back to their store to celebrate all their important occasions. Jasani Group is a vertically integrated company with expertise in all facets of the diamond industry, from rough diamond trading to state-of-the-art diamond manufacturing, global distribution, jewelry manufacturing and marketing of branded jewelry.

The Plumb Club podcasts, which are added monthly, provide strategies, knowledge and immediately actionable steps from industry leaders, that help retailers across a variety of business areas. The newest podcasts, as well as previous ones, are available in the “Listen” area at the Jewelers Resource Center here or on The Plumb Club website under “Resources”.

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This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

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