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Trust is Everything, Says This Minnesota Jeweler

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Dale Thompson of Ken K. thompson Jewelry

Dale Thompson believes that trust is everything.

Go overboard to earn trust. Trust is not just important, it’s everything. Every shop makes errors, but when you do have one, be up front with the customer. Contacting customers about the problem immediately and doing whatever they deem necessary to make it right may cost you in the short term, but it will cement your image as the go-to place for service work. Case in point: We damaged a natural blue sapphire while performing prong work. We called the customer, informing them of the mishap. They arrived, appreciative of the manner in which we handled it and handed us an appraisal with a drastically overstated value, requesting payment for the sapphire. Unflinchingly, we wrote the check. The entire family has been loyal ever since. — Dale Thompson, Ken K. Thompson Jewelry, Bemidji, MN


This article originally appeared in the November 2016 edition of INSTORE.

 

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Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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Trust is Everything, Says This Minnesota Jeweler

mm

Published

on

Dale Thompson of Ken K. thompson Jewelry

Dale Thompson believes that trust is everything.

Go overboard to earn trust. Trust is not just important, it’s everything. Every shop makes errors, but when you do have one, be up front with the customer. Contacting customers about the problem immediately and doing whatever they deem necessary to make it right may cost you in the short term, but it will cement your image as the go-to place for service work. Case in point: We damaged a natural blue sapphire while performing prong work. We called the customer, informing them of the mishap. They arrived, appreciative of the manner in which we handled it and handed us an appraisal with a drastically overstated value, requesting payment for the sapphire. Unflinchingly, we wrote the check. The entire family has been loyal ever since. — Dale Thompson, Ken K. Thompson Jewelry, Bemidji, MN


This article originally appeared in the November 2016 edition of INSTORE.

 

Advertisement

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

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