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What I’ve Learned: Diane Harris



Retailers tend to feel that if it’s working, why change
it? So, you will always see the same designers in the exact
same spots in the store. I have learned that when the same
food is on the menu, boredom sets in. Every visit to my store
is a different experience with a dose of familiarity. I like to
challenge my customers’ senses. You walk in the door and
it feels like home and then you turn around and “pow!” I
hear this a lot: “What’s different?” “Has the store always
been this color?” I am all about evolving. I tweak my décor
by adding a new chair or display case. The store’s signature
scent is different each visit. I add new designers monthly.
The packaging changes twice a year. I want people to come
in because they know it will be a visit filled with discovery. It
takes more work to keep the “fresh factor” up but I live for
the chance to go to shows and discover the next new thing. — Diane Harris, My House of Style, Birmingham, MI

This article originally appeared in the June 2016 edition of INSTORE.


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Wilkerson Testimonials

Downsizing? Wilkerson Is Here to Help

Orin Mazzoni, Jr., the owner of Orin Jewelers in Garden City and Northville, Michigan, decided it was time to downsize. With two locations and an eye on the future, Mazzoni asked Wilkerson to take the lead on closing the Garden City store. Mazzoni met Wilkerson’s Rick Hayes some years back, he says, and once he made up his mind to consolidate, he and Hayes “set up a timeline” for the sale. Despite the pandemic, Mazzoni says the everything went smoothly. “Many days, we had lines of people waiting to get in,” he says, adding that Wilkerson’s professionalism made it all worthwhile. “Whenever you do an event like this, you think, ‘I’ve been doing this my whole life. Do I really need to pay someone to do it for me?’ But then I realized, these guys are the pros and we need to move forward with them.”

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