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What I’ve Learned: Terry Quinn

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on

Terry Quinn of Quinn's Jewelers

Communication in conjunction with delegation
and accountability are vital to success.

Terry Quinn, Quinn’s Goldsmith, Occoquan, VA

With 31,000 customers we need to constantly follow up with them, our work shop, and each other to ensure the best customer service possible. Accepting that you can’t do everything yourself is the first step. I have found the 5 Ps — proper planning prevents poor performance — help create a successful strategy. I have learned this the hard way, sometimes over and over again. You have to make the plan a priority in your life.

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This article originally appeared in the April 2016 edition of INSTORE.

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SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

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What I’ve Learned: Terry Quinn

Published

on

Terry Quinn of Quinn's Jewelers

Communication in conjunction with delegation
and accountability are vital to success.

Terry Quinn, Quinn’s Goldsmith, Occoquan, VA

Advertisement

With 31,000 customers we need to constantly follow up with them, our work shop, and each other to ensure the best customer service possible. Accepting that you can’t do everything yourself is the first step. I have found the 5 Ps — proper planning prevents poor performance — help create a successful strategy. I have learned this the hard way, sometimes over and over again. You have to make the plan a priority in your life.

This article originally appeared in the April 2016 edition of INSTORE.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | MSG Jewelers

Wilkerson Takes the Worry Out of Closing

MSG Jewelers has always treated its customers like family. When owner Mike George decided to retire and close the doors of his St. Louis, Missouri jewelry store, he selected a company to manage his going-out-of-business sale that treats its customers like family, too. That’s why he chose Wilkerson. “Wilkerson was able to do all the things that we needed,” says George. In the end, the bittersweet store closing was so much easier with Wilkerson at the helm. From marketing to pricing to inventory, Wilkerson does it all. “It’s a package deal,” says George.

Promoted Headlines

Most Popular