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What I’ve Learned: Terry Quinn

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on

Terry Quinn of Quinn's Jewelers

Communication in conjunction with delegation
and accountability are vital to success.

Terry Quinn, Quinn’s Goldsmith, Occoquan, VA

With 31,000 customers we need to constantly follow up with them, our work shop, and each other to ensure the best customer service possible. Accepting that you can’t do everything yourself is the first step. I have found the 5 Ps — proper planning prevents poor performance — help create a successful strategy. I have learned this the hard way, sometimes over and over again. You have to make the plan a priority in your life.

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This article originally appeared in the April 2016 edition of INSTORE.

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SPONSORED VIDEO

Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

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What I’ve Learned: Terry Quinn

Published

on

Terry Quinn of Quinn's Jewelers

Communication in conjunction with delegation
and accountability are vital to success.

Terry Quinn, Quinn’s Goldsmith, Occoquan, VA

Advertisement

With 31,000 customers we need to constantly follow up with them, our work shop, and each other to ensure the best customer service possible. Accepting that you can’t do everything yourself is the first step. I have found the 5 Ps — proper planning prevents poor performance — help create a successful strategy. I have learned this the hard way, sometimes over and over again. You have to make the plan a priority in your life.

This article originally appeared in the April 2016 edition of INSTORE.

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

Promoted Headlines

Most Popular