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What I’ve Learned: Terry Quinn

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Terry Quinn of Quinn's Jewelers

Communication in conjunction with delegation
and accountability are vital to success.

Terry Quinn, Quinn’s Goldsmith, Occoquan, VA

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With 31,000 customers we need to constantly follow up with them, our work shop, and each other to ensure the best customer service possible. Accepting that you can’t do everything yourself is the first step. I have found the 5 Ps — proper planning prevents poor performance — help create a successful strategy. I have learned this the hard way, sometimes over and over again. You have to make the plan a priority in your life.

This article originally appeared in the April 2016 edition of INSTORE.

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Parian & Sons of Franklin Lakes, NJ was founded in the early part of the 20th century. But even stores that have successfully made it through the Great Depression, a World War and the Woodstock Generation must come to an end. With no family wanting to continue the tradition, the time was right for Glenn Parian and his wife, Maria, to retire. And what better way to do so than by hiring Wilkerson to help with the store’s liquidation sale. As Glenn puts it, with his credit card machine humming to the tune of up to 200 transactions a day, he couldn’t have done it without Wilkerson. “This is what they do,” he says. “This is what they do for everybody.”

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