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What I’ve Learned: Terry Quinn



Terry Quinn of Quinn's Jewelers

Communication in conjunction with delegation
and accountability are vital to success.

Terry Quinn, Quinn’s Goldsmith, Occoquan, VA


With 31,000 customers we need to constantly follow up with them, our work shop, and each other to ensure the best customer service possible. Accepting that you can’t do everything yourself is the first step. I have found the 5 Ps — proper planning prevents poor performance — help create a successful strategy. I have learned this the hard way, sometimes over and over again. You have to make the plan a priority in your life.

This article originally appeared in the April 2016 edition of INSTORE.



Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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