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Here’s One Thing a Great Boss is Never Afraid to Say

Step up and take the blame for that big mistake.

Published

16 years ago

July 2, 2008

INSTORE Staff Instore July 2008 Issue

Here’s One Thing a Great Boss is Never Afraid to Say

SOMETHING GOES WRONG – e.g. a big deadline, or sales target, is missed. Barring a (very) obvious culprit, the great boss is the first to step up to the plate and say:

“OOPS, I BLEW IT!”

Why? To keep things positive, and to move on. The great boss is also the first person to give credit to others when a big project is accomplished successfully.

Source: Jeffrey Fox Author, How To Become a Great Boss

An employee comes to you for advice on an issue. Don’t simply solve his problem using your experience and knowledge. Instead, say:

“I DON’T KNOW. WHAT DO YOU THINK?”

Why? This answer doesn’t show weakness or ignorance. All it shows is your eagerness for your employees to think on their own.

Source: Jeffrey Fox Author, How To Become a Great Boss

This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”