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What to Tell a Customer When a Diamond Falls Out During Cleaning

Said with a smile, this stirs a wave of relief in the client.

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“Good news! Your diamond fell out here, not on the street.”

When to say it? When a stone falls out during a quick cleaning.

Why say it? Said with a smile, it stirs a wave of relief in the customer and they are usually happy to give you the repair job. Laura Stanley, Laura Stanley Personal Jeweler, Little Rock, AR

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