What’s So Great About Millennials? Here’s What Jewelers Say

Their intelligence and social conscience were among the traits cited.

Published

5 years ago

October 18, 2020

INSTORE Staff

WE ASKED RESPONDENTS to our recent Big Survey to name one good thing about the rise of millennials. The most common responses included some variation on how they like unique pieces, how much they appreciate what goes into the making of jewelry, and how they generally know what they want. Here were 12 responses that we found representative.

“They look at everything differently and care more about what they are actually buying.”
“I love how they embrace their individuality. They are fine as a couple purchasing completely different metals, stones or whatever suits their individual fancies. No issue with paying for what they want/deserve.”
“They have reasonable expectations on timelines and costs. They respect the work that goes into their pieces.”
“They enjoy learning about products and ask great questions.”
“They are waiting to be established before buying a ring, making their price point higher.”
“They use less ‘material’ post-purchase — less bags, boxes, tissue paper, paper appraisals, and they engage with us online.”
“They seem to know what they want, whether it’s through online research or pictures from online.”
“Millennials are very earnest and don’t feel like everyone is out to get them. They aren’t hard negotiators like their parents.”
“They are digitally connected, which allows me to more accurately target them using digital marketing that can be tracked.”
“If you treat them right, they will tell the world.”
“We love supporting local businesses and realize the importance of keeping our money in the local economy.”
“They care passionately about injustice. Good changes will be made.”

What’s the Brain Squad?

If you’re the owner or top manager of a U.S. jewelry store, you’re invited to join the INSTORE Brain Squad. By taking one five-minute quiz a month, you can get a free t-shirt, be featured prominently in this magazine, and make your voice heard on key issues affecting the jewelry industry. Good deal, right? Sign up here.

Related Topics: Big Survey 2020 Featured

INSTORE Staff

Since launching in 2002, INSTORE has won 89 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

click to Comment(Comment)

Up Next

What’s Wrong with Millennials? Here’s What Jewelers Say

Don't Miss

7 Out of 10 Jewelers Surveyed Said They Do Not Want to Add a Brand

Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.