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When Planning Your Marketing for 2020, You Really Need to Consider These Factors

It’s not just about a budget; consider your messaging as well.




RETAILERS SPEND MORE time marketing than ever before. Since the 1970s, the average number of daily ads consumers are exposed to exploded from 500 to 4,000. As a result, you must work much harder to get your customers’ attention. Before 2005, it was recommended that a retailer spend 6-8 percent of revenue on advertising. Today, the benchmark has soared to 12 percent.

Successful marketing strategies all share one common denominator: a plan. You might think you have a plan if you have a marketing budget, but a budget simply tells you how much. A marketing plan provides a set of instructions that articulate what your messages and campaigns will be, where and when you’ll run them, how much money and time you’ll devote to each, and the results you anticipate for your effort. Your marketing plan should include three distinct steps:

1. Topline Budget: The total amount budgeted for marketing and advertising this year.
2. Big Themes: A broad plan to achieve your sales goals.
3. Detailed Plan: A precise set of directions to follow throughout the year.

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Once you set your budget (typically set as a percentage of projected revenue), it’s time to establish your Big Themes. This includes the promotions you plan to run during the year, the problems you want to solve for customers, and the messages and emotions you wish to convey. The most effective way to develop this section is to start with your sales plan.

A spreadsheet with planned monthly sales across the top works well. Below that, indicate the natural promotions that happen each month, like Valentine’s Day, Mother’s Day, graduation season, and holidays. In the next row, list your unique promotions like trunk shows, appreciation events, and sales.

You will see that some months have more activity than others. The purpose of marketing is to support sales, so brainstorm events and campaigns to bolster sales in the lighter months.


Stay at this high level a bit longer. Are there any messages or themes you can stretch across two or three months? Problems you want to solve? Emotions you wish to evoke? Add these ideas below the associated months or quarters. Global messages and themes improve marketing flow and consistency. Most small businesses approach marketing as a hundred or a thousand disconnected social media posts, blog posts, and ads. But the key to effective marketing is retention — mind share — and to achieve retention, your customers must perceive continuity and consistency in your marketing elements.

Now it’s time to create the detailed plan. List every channel you plan to use this year: print, digital, TV, radio, billboards, email, social media, point-of-purchase materials. Decide how often you will use each channel, and the associated costs. Make sure your global messages, campaigns, and themes cut across all channels, so your customers experience a consistent message. Budget for improvements like website updates, graphic design elements, and marketing tools.

Planning is hard work, but it pays for itself in better marketing, budgeting, and time-management. Get your 2020 plan up-to-speed now, and reap the benefits.

Andrea Hill is owner of Hill Management Group, with three brands serving the jewelry industry. Learn more at

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A Liquidation Sale during a Pandemic? Wilkerson Showed Them the Way

For 25 years, Stafford Jewelers of Cincinnati, Ohio, was THE place to go for special gifts, engagement diamonds, high-end Swiss watch brands — in other words, the crème de la crème of fine jewelry. But this summer, the Stafford family was ready to retire. So, they chose Wilkerson to help them close up shop. “One of the biggest concerns was having the sale in the middle of COVID,” says Director of Stores Michelle Randle. Wilkerson gave the Stafford team plenty of ideas as well as safety guidelines, which they closely followed. “All of the employees felt safe, the customers coming in the door felt safe and we did a lot of business,” says Randle. How much business? “The inventory flew,” she says. Translation: They sold millions and millions of dollars-worth of merchandise. Randle calls it, “an incredible experience.” Would she recommend Wilkerson to other retailers who are thinking of thinning their inventories or retiring? “Everyone got more than what they expected out of the sale. You have to hire Wilkerson. They’re amazing.”

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