Columns

Why a New Set of Eyes Could Be All You Need to See Your Business Differently

Familiarity can breed ignorance, while a fresh perspective leads to knowledge.

Published

4 years ago

December 17, 2020

Rod Worley Instore January 2021 Issue

WHILE WE HAVE amazingly complex brains, we often subconsciously overlook problems that haven’t bubbled up enough to be worthy of our attention. Much like those extra few pounds you picked up over the holidays, we only start to worry when our clothes become uncomfortably snug.

We are so adept at filtering that we can stop noticing things altogether, such as the refrigerator’s buzz or background traffic. We can tune out a lot.

The same is true for your jewelry store. Most jewelers don’t see the issues in their stores that can hinder their future success. We often only see what we deem to be essential at the moment. Hence the age-old adage, “Can’t see the forest for the trees.”

Need proof? Here is a quick demonstration of what I mean. Count the numbers of Fs in the following passage:

“Finished Files Are The Result
Of Years of Scientific Study
Combined With The Experience
Of Years.”

Most people count two or three (in the words “finished files” and “scientific”). But there are 6 Fs. Did you find all six?

If so, you should be an editor. Probably my editor.

Therein lies the point. Even when we focus on a specific task, we risk not seeing it as we should.

One of the advantages of being a consultant is walking into a jewelry store with a fresh set of eyes. When issues are pointed out, owners often say, “Of course, why didn’t I see that?”

Here are a few of the common issues we consultants see.

Wobbly guest chairs in the bridal section because no one takes the time to tighten the bolts.
Jewelry case locks don’t open without a few stressful minutes of jiggling the key.
Boxes filled with client receipts are stacked behind a register or in the hall.
Burned-out lights in the guest bathroom, or the fact you have to shake the handle just right to stop the toilet from running.
Dangerously loose carpet on the floor, checkout areas that don’t fully function, and display elements shoved just about everywhere possible.

So what’s the answer?

You need a fresh set of eyes to walk around your store, especially at the start of a new year. It should be someone that doesn’t work in the store, nor even someone who shops there routinely. Ask them to point out everything they see to make the store better from an experience and visual standpoint. No point is too trivial.

Want to attract a younger clientele? Ask someone in that age demographic to walk the store and share with you what they see. You’ll be surprised by how the difference in age and gender will change what they point out. This valuable insight can open your eyes to opportunities you’ve never thought of before.

Looking for a Seamless Sale? Call Wilkerson

After almost 60 years in business, Breakiron Jewelers in Erie, Pennsylvania, was closing its doors. And the store’s owner, Linda Breakiron, was ready for it. She had run the store as its sole owner since the beginning of the millennium and was looking forward to a change. Of course, she called Wilkerson. Breakiron talked to other jewelers who had used Wilkerson and was satisfied with their response. “They always had positive feedback,” she recalls. With the sales, marketing and even additional inventory that Wilkerson provided, Breakiron insists she could never have accomplished her going-out-of-business sale without Wilkerson’s help. She’s now ready for the journey ahead, but looking back, she’d be sure to recommend Wilkerson. “They just made the whole process very seamless.”