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Why a New Set of Eyes Could Be All You Need to See Your Business Differently

Familiarity can breed ignorance, while a fresh perspective leads to knowledge.




WHILE WE HAVE amazingly complex brains, we often subconsciously overlook problems that haven’t bubbled up enough to be worthy of our attention. Much like those extra few pounds you picked up over the holidays, we only start to worry when our clothes become uncomfortably snug.

We are so adept at filtering that we can stop noticing things altogether, such as the refrigerator’s buzz or background traffic. We can tune out a lot.

The same is true for your jewelry store. Most jewelers don’t see the issues in their stores that can hinder their future success. We often only see what we deem to be essential at the moment. Hence the age-old adage, “Can’t see the forest for the trees.”

Need proof? Here is a quick demonstration of what I mean. Count the numbers of Fs in the following passage:

“Finished Files Are The Result
Of Years of Scientific Study
Combined With The Experience
Of Years.”

Most people count two or three (in the words “finished files” and “scientific”). But there are 6 Fs. Did you find all six?


If so, you should be an editor. Probably my editor.

Therein lies the point. Even when we focus on a specific task, we risk not seeing it as we should.

One of the advantages of being a consultant is walking into a jewelry store with a fresh set of eyes. When issues are pointed out, owners often say, “Of course, why didn’t I see that?”

Here are a few of the common issues we consultants see.

  • Wobbly guest chairs in the bridal section because no one takes the time to tighten the bolts.
  • Jewelry case locks don’t open without a few stressful minutes of jiggling the key.
  • Boxes filled with client receipts are stacked behind a register or in the hall.
  • Burned-out lights in the guest bathroom, or the fact you have to shake the handle just right to stop the toilet from running.
  • Dangerously loose carpet on the floor, checkout areas that don’t fully function, and display elements shoved just about everywhere possible.

So what’s the answer?

You need a fresh set of eyes to walk around your store, especially at the start of a new year. It should be someone that doesn’t work in the store, nor even someone who shops there routinely. Ask them to point out everything they see to make the store better from an experience and visual standpoint. No point is too trivial.


Want to attract a younger clientele? Ask someone in that age demographic to walk the store and share with you what they see. You’ll be surprised by how the difference in age and gender will change what they point out. This valuable insight can open your eyes to opportunities you’ve never thought of before.

Rod Worley is president of Four Grainer, a jewelry industry management consulting firm, and host of the "Inside The Jewelry Trade" podcast. Reach him at [email protected].



Wilkerson Testimonials | Zadok Master Jewelers

Stick to the Program — And Watch Your Sales Grow

When Zadok Master Jewelers in Houston, Texas, decided to move to a new location (they’d been in the same one for the 45 years they’d been in business), they called Wilkerson to run a moving sale. The results, says seventh-generation jeweler Jonathan Zadok, were “off the charts” in terms of traffic and sales. Why? They took Wilkerson’s advice and stuck to the company’s marketing program, which included sign twirlers — something Jonathan Zadok had never used before. He says a number of very wealthy customers came in because of them. “They said, ‘I loved your sign twirlers and here’s my credit card for $20,000.’ There’s no way we could have done that on our own,” says Zadok. “Without Wilkerson, the sale never, ever would have come close to what it did.”

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