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Woman Proves Wedding Band She Bought from Zales Wasn’t Real Gold, Gets Refund

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The ring didn’t stand up to an acid test.

A woman who bought a 10 karat gold wedding band from a Zales store got an unpleasant surprise when she found out the ring wasn’t gold after all, WSPA-TV reports. According to the news station, the woman got a hunch the ring wasn’t gold after she noticed some flaking and discoloration, so she asked a local pawn shop to evaluate it. After the pawn shop performed an acid test, “there was no gold left, the acid ate it completely off the stone,” the manager of the pawn shop says. When the woman asked for her money back, Zales obliged and issued the following statement to the news outlet:

“Integrity is a core value of our company, and the trust of our guests is of the utmost importance to us. As such, we have diligent processes in place to ensure appropriate tracking and security of all guest merchandise brought in for repair or service. In any instance where a guest presents a concern, we work with them directly to ensure a satisfactory resolution reflective of our commitment to each and every guest.”

Read more at WSPA-TV

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Alex and Gladys Rysman are the third generation to run Romm Jewelers in Brockton, Mass. And after many decades of service to the industry and their community, it was time to close the store and take advantage of some downtime. With three grown children who each had their own careers outside of the industry, they decided to call Wilkerson. Then, the Rysmans did what every jeweler should do: They called other retailers and asked about their own Wilkerson experience. “They all told us what a great experience it was and that’s what made us go with Wilkerson.” says Gladys Rysman. The results? Alex Rysman says he was impressed. “We exceeded whatever I expected to do by a large margin.”

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